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Can't start any giveaways because winners dont confirm?!

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nicolew

It's been days since I sent the keys and I've seen that the people have been online since winning yet they have not confirmed recieved?!
why not Increase amount of giveaway you can start? I cannot give away anything because of these 2 people.

9 years ago

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15 Comments
DWKira

Try to send a email for those people remembering them they need to confirm if they got the game or not, a lot of people here forget they need to do it.

9 years ago
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AtomicWoodchuck

The users may not even have been online since your giveaways ended! Your oldest one only finished a couple of days ago, and Steamgifts has users from all around the world, with their own busy schedules and time commitments.

Be patient :)

If you haven't received confirmation after 7 days, raise a support ticket with proof of sending. Hope all goes to plan :)

9 years ago
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nicolew

I did to both repeatedly no response :-/

9 years ago
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otousama

Don't know if you did it or not but is good practice to NOT put words like "winner" "giveaway" etc. in the subject of the emails you are sending to the winners. I'm saying this cos apparently some providers marks these mails as spam (I had this issue with 4 ppl).

9 years ago
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nicolew

aah I usually write [game name] steam key in the subject line.

9 years ago
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nicolew

they have i checked :-/

9 years ago
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nicolew

thanks for the advice tho :)

9 years ago
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FreedomGent

If already contacted the winners only way is wait for 7 days and do a re-roll, hoping the new winner will be responsible for winning too.

It happened to me too in the past but the winner check the list after 3-4 days so I don't need to re-roll.

9 years ago
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nicolew

how do you know if they have used the keys or not tho?

9 years ago
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AtomicWoodchuck

It's impossible. Even if the game isn't showing on their profile, that doesn't mean it hasn't been given/traded away and activated on another account.

That's why many people prefer to give their keys via Steam chat rather than email, particularly when they are doing a public giveaway. At least that way you know that the key was sent/received successfully, and can deal with any issues that the winner may have straight away.

9 years ago
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nicolew

ah okay thanks for the tip :) will do that in the future

9 years ago
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Deleted

This comment was deleted 6 years ago.

9 years ago
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nicolew

It was but i accidentaly created one for invite only :P so had to delete it and now stuck on 2 :P

9 years ago
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Draconis79

For future reference, if you create a private giveaway (invite only) by mistake, just let it run it's course. When the giveaway ends, you get the giveaway slot back immediately if there were 0 entries.

9 years ago
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cg
(Administrator)

Hey nicolew, I updated your giveaway limit so you can post a couple of new giveaways as you wait for the winners to respond.

9 years ago
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Closed 9 years ago by cg.