So, about a week ago android app showed a notification that i won Mumps on sg. I looked at it on my PC and saw that it was rerolled (i previously won that game, about a month prior). But the icon kept showing 1 unactivated win.
The question - should i create a support ticket, or is that a known bug?

6 years ago

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If I understood you right you won a game which you won before. From FAQ:

What should I do if I win a game more than once, or if I win a game that I already purchased?
When this occurs, you should contact the giveaway creator and inform them you will not be accepting or redeeming the gift. Explain the situation, and ask the giveaway creator to request a new giveaway winner. During this process you should not mark the gift as "Received", or reveal the key if the option is available. This will help inform us that you are not accepting the gift, and it will prevent you from being suspended for not activating a gift you won. Once the ticket from the giveaway creator is approved for a new winner, the win will be removed from your profile.

6 years ago
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I don't know what icon showing unactivated wins you're talking about but since you bring it up yourself, you're right. It should show 2 unactivated wins.

6 years ago
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There's no reroll ticket for a giveaway of that game won by you so it was not rerolled, just post a comment on the giveaway page to ask the giveaway creator to do it

6 years ago
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oooh hey, its coffee tramp toss bitch

View attached image.
6 years ago
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View attached image.
6 years ago
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+1 I LOVE that show! Heard a rumor it's coming back.

6 years ago
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has it been demagnetized?

6 years ago
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The one and only! xD

6 years ago
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Check your Won history thoroughly. Sometimes this coincides with an earlier reroll, so you might have been selected as the new winner for a giveaway that ended a while ago and is therefore still shown further down your list. If this occured at the same time as your other win got rerolled, it could explain things.

6 years ago
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Wow, it actually was the reason. GA from 5 months ago https://www.steamgifts.com/giveaway/u9gu9/the-culling-of-the-cows
Thank you good sir!

6 years ago
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Wow, how a GA can be rerolled after 5 month?

6 years ago
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Most likely it's a neglected case of regifting/multiple wins that was only manually handled a while later by a direct request to the original creator when the offender wanted to repair his history some time later. I underwent the same procedure.

6 years ago
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You're welcome! Glad it helped you out 😄

6 years ago
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Closed 6 years ago by Zumzoom.