Hi, I just bought the new indiegala bundle, which is the first time i've purchased anything from them. After paying for the bundle about half an hour ago, I still haven't recieved my keys via e-mail, and my profile on their site doesn't show me as having bought any bundles at all. Is it normal for them to have a delay before sending out keys, or should I be worried?

11 years ago*

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Try the support on site. Might fix it.

11 years ago
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I had to wait a few hours for my first purchase. You can always try requesting anew email

11 years ago
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Thank you guys, I emailed support already, but if it's normal for it to take a few hours i'm not too concerned. Largely I was just worried there might've been a typo when I put in my email.

11 years ago
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If you got the unique url for yourself there shouldn't be that problem.

11 years ago
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This comment was deleted 6 months ago.

11 years ago
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Buying early with bemine and gala is always the same. You're free to wait a bit for them to get everything in order.

11 years ago
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Did you check your spam folder?

11 years ago
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Its normal, that pretty much happens pretty much on every bundle of them on the first day.

11 years ago
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At about the 3 hour mark i heard back from support, and they told me they had no purchase associated with my email. I had to forward them a copy of my my receipt email, and I'm back to waiting for a response. If this is the average indiegala experience, i believe this will be both my first and last purchase from them.

11 years ago
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It's far from average, I'd say. I bought several bundles from them and the only issue I ever had is that I had to wait ~30 mins for one particular bundle to appear in my profile.

11 years ago
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I've purchased over 150 bundles from Indie Gala and only had problems with the previous bundle.

I paid the price for the 5x gifts, yet only received 4x. I contacted support and they tried to say I didn't pay enough for 5x and I was short a less than .50 cents. I argued for a bit as to why I would be stupid enough to not pay the extra pennies when I had for the previous bundles.

They eventually gave me the missing bundles, but it was discouraging to say the least.

11 years ago
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I got it right away, only issue I ran into was that it didn't go to the payment, but just had to use a different browser since NoScript can be funky at times.

11 years ago
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I finally got my keys, after about 4 hours. In the sites' defense they did indeed fix it, and it seems like like while they have more than an average amount of technical issues, they do sort things out in the end. From what other people are saying i guess the lesson here is not to buy on day one from this site.

11 years ago
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Closed 11 years ago by eggs.