Is it?
Unless I missed something, being unaware of having won a game is not a very good reason to request a new winner.
According to the FAQ:
"If you've been unable to reach the winner of your giveaway using e-mail and Steam after seven days of your giveaway ending, and they have not yet activated or redeemed any keys or gifts you attempted to send, please contact support to request a new winner. "
Basically sums up one of the few reasons you can request a new winner.
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This is what I'm talking about. 20 minutes later conversation still doesn't go on. It was kinda slap in the face.
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