Your working conditions are appalling. You should form a union.
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I realize this is more cg's purview than yours, but might I suggest making that a little clearer than it currently is? This thread is certainly a good start, but I'm sure a majority of users will never see it, and the new support ticket page says the following in scary red letters: "Reporting Users: If you're reporting a user, please do not use support. Instead, click the Report User button which is located on their profile." I imagine it would probably be pretty easy for CG to simply remove that warning and temporarily comment out the code for the report button on profiles?
Also: yeah, what the people above said. Those are some ridiculous numbers, thanks for putting up with all that silliness on our behalf.
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Twenty. Five. Thousands...
So I assume cg is going to answer them all?
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Holy shit, 25k reports....WOW.... I bet even Steam with their atrocious service doesn't get that much tickets.
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I'm pretty sure that fifty millions is the number of actual active accounts.
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"We never got a way to access the reports themselves(...)"
Wat ?
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1,100 sounds crazy enough on its own. Good luck to the mods.
For the lazier people, SteamGifts+ does an excellent job since it automatically turns the user reports (from pressing the report button) into support threads. At least it used to, I don't think this has changed.
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Do you use Steamgifts Plus?
And yeah, the giveaway report button works and we can see the results. Full disclaimer: I'm not sure how often any of the mods actually uses that one though. It's absolutely bloody filled with false reports. Practically every single public giveaway ever gets multiple reports (we really need to see who the reports COME from, so we can ignore those ones). I stopped using that a while ago, just rely on scrolling through the list myself for anything that seems off.
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Does this apply to also support tickets sent by "Submit a question" and placing it in other category? I have 3 weeks open a ticket there (regarding steamtrades) so I'd like to know if it's being looked and it only takes time or no one can actualy see it and I just should resubmit it (if yes, how? )
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If you can see it under support, so can support. If you have red button on a giveaway or user profile with 'reported (cancel)' or something along those lines, they can't.
Edit: not sure about the button on giveaways. But I assume it works similar.
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We can see reported giveaways, but basically every single giveaway is reported, moreso if you're a new gifter, so there's so many false reports I'm not sure if any of the moderators actually look at that section. I stopped a long time ago, focused on just dealing with what I saw.
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"Reporting Users: If you're reporting a user, please do not use support. Instead, click the Report User button which is located on their profile."
Copy pasta from support ticket
Apologies for Necro but I simply don't understand where to report people now.
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In the support section, even if the hint you quoted says otherwise ;)
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I'm pretty if you use SG+, it converts the broken button to a working support ticket. The button is just broken for the non SG+ users. (?)
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Yep, Kaitlyn did that as what was supposed to be a temporary measure.
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A lot of you still don't seem to know that the report button on profiles, while it sends a report, isn't one moderators can see. We never got a way to access the reports themselves, so there's now 25,000 reports sitting in a queue we can't deal with. If you have a user report to make and don't use Steamgifts Plus, please simply use support (which, by the way, has currently 1,100 tickets in it itself).
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