Why did you blacklist one of your winners? They might have to tell you something important which they can't if you blacklist them. (Apart from that, generally spoken, blacklisted winners are not able to redeem their win - so their only option then is to mark the giveaway as not received.)
I'll know for the future. He blacklisted the winner because he completely ignored him, who is online and does not take the gift, which hints at using the bot to join the giveaways.
He blacklisted the winner because he completely ignored him
Who is he? They didn't block the winner - they are the winner. And your reasoning why you've blocked them makes not a lot of sense given winners have 7 full days to redeem their win. Blocking a winner because they didn't get the gift from you within just a few hours after the giveaway has ended is quite problematic. Fortunately for you the winner in this case asked for a reroll - in other cases this would result in Not Received feedback.
I'd recommend you to familiarize yourself with the rules and proceedings of Steamgifts as outlined in the FAQ and Guidelines.
I'm sorry for the bad English. I block winners who do not know the word "thank you", give out gifts less than they receive, ignore feedback while online. I know about the rules.
You can blacklist whoever you want. But you should never backlist a winner of yours within the time period of 7 full days they have after the gift was sent because as mentioned above - and as the rules say: Winners have 7 full days to redeem their gift after it was sent. Blacklisting them takes the gift away from them and in that case we will deny requests for a new winner.
Thanks You!
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Приятной игры)
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Спасибо!
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Приятной игры)
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Hello AleksandrSpb.
Why did you blacklist one of your winners? They might have to tell you something important which they can't if you blacklist them. (Apart from that, generally spoken, blacklisted winners are not able to redeem their win - so their only option then is to mark the giveaway as not received.)
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I'll know for the future. He blacklisted the winner because he completely ignored him, who is online and does not take the gift, which hints at using the bot to join the giveaways.
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Who is he? They didn't block the winner - they are the winner. And your reasoning why you've blocked them makes not a lot of sense given winners have 7 full days to redeem their win. Blocking a winner because they didn't get the gift from you within just a few hours after the giveaway has ended is quite problematic. Fortunately for you the winner in this case asked for a reroll - in other cases this would result in Not Received feedback.
I'd recommend you to familiarize yourself with the rules and proceedings of Steamgifts as outlined in the FAQ and Guidelines.
Have a nice day.
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I'm sorry for the bad English. I block winners who do not know the word "thank you", give out gifts less than they receive, ignore feedback while online. I know about the rules.
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You can blacklist whoever you want. But you should never backlist a winner of yours within the time period of 7 full days they have after the gift was sent because as mentioned above - and as the rules say: Winners have 7 full days to redeem their gift after it was sent. Blacklisting them takes the gift away from them and in that case we will deny requests for a new winner.
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Hello AleksandrSpb.
One of your winners, SnOOp32, has asked to be rerolled as a winner. If you would like to open a ticket to reroll them, you are able to do so.
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Thanks, I'll create it now. I agree to choose a new winner
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Спасибо за ключ!
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Приятной игры)
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Спасибо за игру!
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Приятной игры)
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