Hello Noxco. I saw now that's actually true. I failed creating this giveaway 10 months ago. I checked through the SteamDB plugin (since now the key it's activated) and the key was for Hentai Dream and not for Hentai Dreams.
I want to know now why it's adjusted after 10 months, anyway shoot activated a game, and in my opinion it's a little bit different this situation about a "not received". I know it was a mistake by me but the key worked...
In this situations there have been mistakes from both sides. You created a giveaway for the incorrect title, and shoot344 marked it as "Received" without checking they were given the right game. It is always a winner's responsibility to ensure they are given the exact same game the giveaway was for before they mark it as "Received." If there are issues (key not working at all or being for the wrong game) winner should leave a comment on the giveaway to let a giveaway creator know as it is the creator's responsibility to resolve such issues. shoot344 failed to fill their responsibility and they're now facing the consequences of their mistake.
As to why it took 10 months, this is simply because only now we in support have become aware of the situation. There is no automatic system to check users and their wins, if someone reports an issue we will need to manually verify it. Sometimes this means that issues are only caught and acted on months later. Even though the key you provided did activate a game for the winner, it was not the exact same game the giveaway was for. It is in our rules that feedback should match the status of the gift, and if a winner wasn't given the exact same game the giveaway was for then it needs to be marked as "Not Received" and that's why the adjustment was made now.
I see.
It's a mistake I made and I take responsibility for it, but I probably could have solved it if I had been warned before as you said by the winner.
Anyway I understand, thank you for the clarification Noxco! :)
Thanks!
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Thx, GL
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Thank you
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Ty!
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Thank you for the chance!
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Thanks ❤️❤️❤️
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Hello erom96.
shoot344's feedback on this giveaway has been adjusted to "Not Received" since they were given a different game than what this giveaway was for.
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Hello Noxco. I saw now that's actually true. I failed creating this giveaway 10 months ago. I checked through the SteamDB plugin (since now the key it's activated) and the key was for Hentai Dream and not for Hentai Dreams.
I want to know now why it's adjusted after 10 months, anyway shoot activated a game, and in my opinion it's a little bit different this situation about a "not received". I know it was a mistake by me but the key worked...
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Hello erom96.
In this situations there have been mistakes from both sides. You created a giveaway for the incorrect title, and shoot344 marked it as "Received" without checking they were given the right game. It is always a winner's responsibility to ensure they are given the exact same game the giveaway was for before they mark it as "Received." If there are issues (key not working at all or being for the wrong game) winner should leave a comment on the giveaway to let a giveaway creator know as it is the creator's responsibility to resolve such issues. shoot344 failed to fill their responsibility and they're now facing the consequences of their mistake.
As to why it took 10 months, this is simply because only now we in support have become aware of the situation. There is no automatic system to check users and their wins, if someone reports an issue we will need to manually verify it. Sometimes this means that issues are only caught and acted on months later. Even though the key you provided did activate a game for the winner, it was not the exact same game the giveaway was for. It is in our rules that feedback should match the status of the gift, and if a winner wasn't given the exact same game the giveaway was for then it needs to be marked as "Not Received" and that's why the adjustment was made now.
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I see.
It's a mistake I made and I take responsibility for it, but I probably could have solved it if I had been warned before as you said by the winner.
Anyway I understand, thank you for the clarification Noxco! :)
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