I'm sorry about that.

Does it say that you can't redeem it in your region? It should be redeemable in Europe.

Could you please tell me what it said when you tried to redeem it? Was it already used or is it because of regional restriction?

Hello ColeSrb.

Apparently there's an issue with your account. Please open a ticket in the "Other" category in order for us to check and either confirm or correct things. We're expecting your ticket to be opened in a timely manner.

Thanks.

Hello ColeSrb.

It has been over a month, we as well as the creator of the giveaway are still waiting for you to follow what was requested/asked. If you keep ignoring requests from support we might have to limit your access to Steamgifts.

Have fun! :-)