Hey there. As the title says, 10 hours ago I won a key from the advertised giveaway for Eldevin : Deluxe Pack, but upon activation it shows as a "duplicate code". And since keys are distributed automatically I can't really mark it as "not received" as the option is greyed out.

What am I supposed to do in this situation, contact support?

Thanks!

10 years ago*

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Have you tried contacting the Dev who created the giveaway via Steam chat?

10 years ago
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Sent him a friend request although he was last online 39 days ago.

10 years ago
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Hmm. It may be that he spends most of his time in offline mode?

Well, best of luck getting this resolved :)

10 years ago
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Thanks for the heads up. I checked our database and everything appears fine on this end, we received 50 unique keys from the developer, and the winners each received one of those keys. I contacted the developer, so I'll keep you posted and we'll get it sorted out soon.

10 years ago
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Thank you!

10 years ago
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wow! that's was fast

10 years ago
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Hey, Daynov I'm really sorry this happened and looks like it was an error on our end. A replacement key will be sent out soon!

(Apologies on the late reply but our studio is now shut for the holidays!)

10 years ago
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Yeah, understood. Thank you, everything's fine now!

10 years ago
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Daynov, I updated your key with a replacement from the developer (thanks to Retroboy above), so you should be all set!

10 years ago
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Thank you, activated without a problem!

10 years ago
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Closed 10 years ago by Daynov.