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Question about Steam Refund

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gszp

Hello Everyone.

I was wandering if the refund policy still applies if i buy a game with a combined payment (Wallet+Paypal, guess i'm able to do that). Does any one of you was in this situation before? I'm too late for asking steam support, so since you're a great community maybe i'll find my answer here. Thanks in advance!

10 years ago*

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29 Comments
GoshujinSama

Drat 2 free key topics at the same time, too many attempts, Thanks though^^

10 years ago
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Kry1

Holy heck, got the first one. Appreciated!

10 years ago
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SexyJesus

I would assume yes, though I don't know for sure.

10 years ago
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gszp

I'm in a big dilemma. I got my new GPU yesterday and i'm in the mood for F1 2015. Since there is no demo, i thought i'll try this way but 10€ short on wallet...

10 years ago
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MysticAarrgg

It's Wednesday, why aren't you drunk yet?

EDIT - Fuck it's Thursday where has my week gone...I need to find a new job.

10 years ago
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gszp

It's funny because the game will release tomorrow and i'll go to my friends to get drunk of course. :D

10 years ago
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SexyJesus

Well I got loaded on Sunday away from my computer and I try to stay to once a week :P

10 years ago
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Mattereye

After you ask for refund you choose where you want your money back. That's the point that answers your question - yes, you can.
EDIT: If it's not, then it's stupid.

10 years ago
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gszp

I hope you are right. I'll wait for the F1 2015 pre-order deadline. :)

10 years ago
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MysticAarrgg

It won't affect the process at all, except that you may only be able to get the refund back in Wallet only and not refunded to Paypal.

10 years ago
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Annenouk

MysticAarrrg is right. If you want a refund for a combined order you can only get it back in your wallet. But you can get a refund.

10 years ago
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PsyKo

I didn't done any refund yet, but I assume you'll be able to refund wallet+paypal purchase (unless it's unrefundable product). You should be prepared that they will refund you fully into Steam Wallet, through.

10 years ago
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gszp

Since i'm in the EU2 region that's my worst nightmare.

10 years ago
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gszp

UPDATE: I decided that it is YOLO time again, so i will get back with the info, how the refund occured. Thanks for your answer. :)

10 years ago
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zeroxxx

Ask for refund to Steam Wallet as a whole. They'll grant it. Happened to my friend before. I know it because she sucks at understanding everything on Steam and had to ask me for help (so I filled in everything for her).

10 years ago
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gszp

I'll write a message for them, if it's possible send my money back exactly where it comes from. Maybe that will working.

10 years ago
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DominusFerrus

Wait paying for games partially with steam wallet AND PayyPal?! ... Didn't know that is even possible.

10 years ago
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FalconerX05

i think if you have insufficient steam wallet you can pay the remaining using paypal

10 years ago
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DominusFerrus

thx for the info, explains why i haven't seent it ┐(￣ヮ￣)┌

10 years ago
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vrekstok

I have recently refunded a game. I believe that it's just refunded to your Steam Wallet. I don't remember an option to refund it to my PayPal account.

10 years ago
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Muhnopol

You probably didn't pay with Paypal in that case, correct? If you used PP, they're happy to refund you there, saves them money.

10 years ago
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vrekstok

Oh yeah! I totally forgot, haha. I recently sold like 800 trading cards and bought the game with my Steam Wallet.

10 years ago
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DarkTanner

Refund are only provided in wallet, NOTHING ELSE .

10 years ago
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Psycho345

WRONG!
http://store.steampowered.com/steam_refunds/

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase.

10 years ago
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DarkTanner

dude, i always paid my game through paypal, I refunded two games so far and i only got wallet .

10 years ago
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Psycho345

Because you didn't mention you want it on your PayPal. I quoted the official Steam page. You can check the link. Why would they lie there?

10 years ago
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thelaughinman

Okay Here's my experience so I bought two games during the summer sale together, Tales from the Borderlands and Law and Order the tell tale game. Didn't like the law and order so I returned it. Problem is I wanted to keep Tales, but if I returned Law and order back to my credit card well I'd have to get rid of tales from the Borderlands, and I was like fuck no I actually want to keep that game I've heard good things about it. So you had to have it returned to my steam wallet no big deal. However I also returned another game and since that was the only game. I think I handed back Fallout NV i had the money returned to my credit card.

10 years ago
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Annenouk

If you buy a few games together with PP you can only get it back on PP if you cancel the complete order. If you only cancel a part of your order you can only get it back in your wallet. If you want to be sure buy your games one by one.

10 years ago
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gszp

UPDATE 2: It's official. When you ask for refund, you'll able to choose the method (Wallet, another payment). It said that the xy€ get back to my paypal, and the yz€ to my wallet, and voilá: Valve refunded my paypal money minutes ago. :)

Thank you guys for all the answers. I like this helpful community! :)

10 years ago
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Closed 9 years ago by gszp.