now got 2 of them , they got game, they activated the game , even played it, they accepted they received game

later after 1 week they change the status from 'received' to 'not received'

this is ridiculous

support don't answer

12 years ago*

Comment has been collapsed.

You can change the Status? i thought after clicking received/not received u cant undo it.

12 years ago
Permalink

Comment has been collapsed.

You can. IMO you should't be able to but meh

12 years ago
Permalink

Comment has been collapsed.

You can change it after a week.

12 years ago
Permalink

Comment has been collapsed.

u can change it

12 years ago
Permalink

Comment has been collapsed.

that's ridiculous, who can be that kind of a jerk?

HM, you are giving away free keys it would seam... but that's no reason to mark received gift as not received...

12 years ago
Permalink

Comment has been collapsed.

well that's one of the reason for not making public giveaway.

12 years ago
Permalink

Comment has been collapsed.

Loko once wrote that some giveaways will be set to "not received" if they violated the rules (this statement was as a reaction to the massive bundle key giveaways. Loko's reasoning: "it would hurt them more than simply having the giveaway removed, because then they have negative feedback"), but I thought that Lucid and FS are okay again.

To be sure: write a support ticket ;)

12 years ago
Permalink

Comment has been collapsed.

support ticket is not answered from 2 days

12 years ago
Permalink

Comment has been collapsed.

Oh, NO!

12 years ago
Permalink

Comment has been collapsed.

AFAIK, only Loko has the rights to actually look into that matter, the other appointed helpers only sort the support tickets by urgency and answer minor stuff (for example tickets with "how does this site work").

You have to wait up to 4 days when contacting Steam support where paid support workers "help" you, and SG support is currently a 1-man-show (+ helpers), so please be patient ;)

12 years ago
Permalink

Comment has been collapsed.

Yeah... i had to do the exact same thing with the 3 game HIB giveaway...

12 years ago
Permalink

Comment has been collapsed.

Closed 12 years ago by ashurun.