I won a giveaway for the Castle Crashers Pink Knight DLC. When I redeemed the gift, it said, "This is a restricted gift which can only be redeemed in these countries: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Bahamas, Ecuador, Colombia, Venezuela, Peru, Chile, Uruguay, Paraguay, Argentina, Bolivia, Guyana, Suriname, Brazil, Mexico".

The gift gave me the option to put it into my inventory, and so I did that. The question is, "What do I do?" It's not really "unreceived", so I don't want to mark it as such and get someone else in trouble who (most likely) just didn't realize his gift was region locked. If I mark it as received, will I get in trouble for not redeeming it? Should I contact support? Is there already an accepted procedure for this scenario?

EDIT: Oh and by the way I only put it into my inventory because I forgot about the new restriction on trading games until 30 days after purchase... But in the event that I have to mark as unreceived or something, I can just gift it back to the original owner.

10 years ago

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He broke the rules, mark as unrecrived

10 years ago
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Contact the GA creator to give you a ROW copy. If he refuses, then mark as not received and move along. Btw give that restricted gift back to the GA creator

10 years ago
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+1

10 years ago
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Did you know it was region locked before you get it?

10 years ago
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how could he know, its against the rules to make public ga with restricted gifts

10 years ago
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All you can really do is mark it as unreceived , as it was against the rules, but hopefully the gifter can get you an ROW copy so that you can mark it as received. the pink knight rocks btw - good choice .

10 years ago
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Funny.... I could easily find the rule about region restricted gifts in the old FAQ, but cant seem to find it here. Could y'all please point me in the right direction?

Much appreciated.

10 years ago
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http://www.steamgifts.com/about/guidelines

Gifts should be region free, and available to all users.

10 years ago
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Thx mate, I was looking in the wrong place!

10 years ago
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http://www.steamgifts.com/about/guidelines
Under the section:
Giveaways
Creating

  • All giveaways should be for Steam redeemable gifts or Steam redeemable keys.
  • Beta keys, guest passes, coupons, and free games should not be given away.
    • Gifts should be region free, and available to all users.

EDIT: A bit late to the party, am I? xD
Well it won't hurt anyone to leave this comment here for "pay attention to this rule people!!!!" purposes ;)

10 years ago
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Absolutely. I've seen quite a few region restricted gifts lately here.

10 years ago
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That's the problem with using "should" and not "have to be"
"Should" means no requirement.

10 years ago
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Well everything there is "should" so... xD

10 years ago
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Of course it does... At the very least, it means expectation. Users are obligated to provide region free gifts, but it cannot be really enforced until the GA is over. In this case, the giveaway was expected to be region free, but it wasn't.

For reference: http://www.thefreedictionary.com/should

10 years ago
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Trade it, give it or move to Panama :D You got it for free - so "no big deal" :D

10 years ago
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you must be new here. That's not how it goes down.

10 years ago
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You should read the site rules before you suggest to others to break them. This would be a one-way ticket towards a suspension.

10 years ago
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This comment was deleted 3 years ago.

10 years ago
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Don't be a dick. Just send it back and mark it received. Dude may not even know it was region locked.

10 years ago
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They do not mark it received. That would only earn them a suspension should it be noticed they don't own it.

No matter what you think, the creator didn't follow site rules.

10 years ago
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3 year member telling someone else to risk getting reported for non-activation. fascinating.

10 years ago
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It may have been a typo. The way he wrote the sentence, it would seem he meant to say "...and mark it unreceived."

10 years ago
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Yeah, happened twice to me. At least guys who won my gifts were cool enough to not make fuss about it.

10 years ago
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This comment was deleted 6 years ago.

10 years ago
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LOL @ replying to topics that are like a month old. Go fall in a hole. Could have been an honest mistake by the guy that gifted it. The OP didn't even contact the guy before making the topic, which is why I said don't be a dick. The guy may have jsut bought him one for his region. without having to make a public spectacle about it all.

that guy is right too. I meant to say DON'T mark it received, but either way you're a tool.

10 years ago
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Redeem this key RW64P-HVFY8-309N3

10 years ago
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Or this one JGXCI-TA57X-97QAD

10 years ago
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panic

10 years ago
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i won a dlc that i didnt know i have because its not listed in steam store. Told the guy i didnt use the key and he must reroll. But he is speaking english poorly, dont know he understads me :) Or the site rules.

10 years ago
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And there is no way to request a reroll for a giveaway you've won, AFAICT.

10 years ago
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The request has to come from the person who made the giveaway.

10 years ago
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Yes, that's pretty much what I was saying. So when you can't be sure the giveaway author understood you, there is no way to ask for a reroll yourself.

10 years ago
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Rules says Gifts "SHOULD" be region free no "HAVE TO" be... No rule was broken here. Ask creator for the reroll and send him gift back. ( you will not have to mark as recieved/nonrecieved) You can't brake aby rule if it contain SHOULD. Giveaway creator did not broke any rule.

10 years ago
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are you serious? O.o

10 years ago
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But... He's right :)

10 years ago
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But... He's not :)

10 years ago
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So the law in the US and UK is not restricting anything because its using therms like "should be" and "should be not" almost all the time instead of "have to"? He is not right at all. Translated to most other languages it might be the case, but not in native english ;-)

10 years ago
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I will ask my cousin's wife. Her brother is the lawyer in L.A. There have to be a difference. Law gives orders, not asking for a favor.

10 years ago
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You can read the WRITTEN law your self as well instead of asking random people. Its not so hard and written things exist to be read in the end :)

Of course you are allowed to ask whoever you want at any time you want to be sure :)

I was thinking like you once because translated to german and/or russian (i am native speaker of both languages) there is a big (in german) and even insane (in russian) difference. The International Patent Law did prove me wrong while my studies once o_o

10 years ago
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lol, you did too much thinking, "have to" and "should" is the same.

10 years ago
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Not necessarily. "Must" and "have to" are the same. "Should" and "have to" aren't entirely the same thing. "Should" adds probability.

10 years ago
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You might be correct, if you translate it to your native language, but in native english both terms are used as equivalents to eachother, even in the law!

10 years ago
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I think even in English, a guideline is not a rule. This issue should be clarified and coded into a rule if it's going to be inforced as such.

10 years ago
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Then go and try to change the whole law in the US and UK please :D
Your "guideline" is treated as an equivalent to "have to" in the written law there. So its per definition not a "guideline" at all :)

10 years ago
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Mh. My guideline is not a guidline at all. What about your guideline?

10 years ago
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I have similar situation right now. But i didn't accepted gift, because steam site showed me, that it is region locked. I tried to contact GA creator, but he didn't accepted my invite. It just leave mo one option: i will mark as not received after couple days.

10 years ago
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Mark it as unreceived, but don't make fuss about it. He could not know - same thing happened to me. Just contact support and explain the situation. He should not be punished for not knowing if it's region locked or not.

10 years ago
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Return the gift to the gifter and mark as unreceived, unless he's able to provide you with an non-restricted copy. This is the only thing to do.

10 years ago
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And I think you shall be glad that you didn't redeem it...

10 years ago
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Thanks. I was looking for what to do when someone gifts you a region-locked copy of a, refuses to give a working copy and demands you to mark the game as received even after you return the copy.

10 years ago
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I was wondering why everything said 3 weeks ago, yet this was near the top of the forums. Glad it help and that you actually used the search feature instead of reposting the same question again.

10 years ago
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That's what the seach is for.

They taught me that on school back in the 50's of the 2th century when I was young. As seen in this documentary:

https://www.youtube.com/watch?v=1t2mblcFQ-Q

10 years ago
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Using brains and tools available to avoid unnecessary repetition of same questions in this age and time? Blasphemy!

10 years ago
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Seems to be the latest trend. The last two games I've won have been region locked.

Think it would help if the site adds a checkbox verifying if the gift is ROW that the person must check before they can make a giveaway? Or better yet, add a third verification option: Received / Not Received / Region Locked

10 years ago
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It's only the latest trend because of Steam's decision to region lock everything by default. Even though there's a red message when you're purchasing the gift, many people are still unaware of that. And maybe others know but just don't care and try to risk getting a winner from their region.

The truth is that the gift is not received by the winner. I mean, they can technically receive it, but they can't use for themselves. So, there's no need for a third verification option.

10 years ago
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The store pages do not show this always, but the gift itself in the inventory will show it.

I'm don't know about keys, though.

But if turns out they got a region locked one, they should at least take it back and either request a new winner until they get one that works, or give a gift that works. And not go "I gave you the game, I don't care if you can't use it".

10 years ago
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