probably the latter one. my bet is on region restricted gift.
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This is not a bug. Levels can drop due to retroactive addition to the bundle list and support deleted giveaways, among some other rarer reasons.
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My private GA ended and I can see, that user who won it have level 0. I can't see any created GA's on his profile page. Is it some kind of bug? Or maybe he had level > 0 when he entered and after that his GA was deleted? I'm not sure what really happend.
EDIT: I asked for reroll. Support agreed.
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