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Bought game on Amazon, key does not validate through Steam.

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NemoKhan

Hey guys, just a quick question here:

I bought Insanely Twisted Shadow Planet through Amazon, and when I attempted to validate the key with Steam, I'm told I have an invalid product code. Does this simply mean that I cannot download the game through Steam any other way than buying it on Steam? I know the game IS available through Steam, so that can't be the issue.

Basically, I'm just wondering if anyone else has had any experience with this issue.

Thanks!

11 years ago*

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12 Comments
Crazee

Are you sure you've copied the key properly? There can't be any spaces after or before it.

11 years ago
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NemoKhan

Yes, I thought that might be the problem as well so i recopied it and made sure there were no spaces. Still got the same error.

11 years ago
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KuroiSama

There can't be spaces only before key, after key spaces are ignore by steam

11 years ago
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Crazee

Having spaces after a game key has prevented me from redeeming games multiple times.

11 years ago
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SugarNRainbows

Perhaps you bought the Games for Windows version by mistake?

11 years ago
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NemoKhan

Hmm, let me check.

11 years ago
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NemoKhan

Yup, I did. Any way I can "return" or exchange the key for a Steam version?

11 years ago
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crazyseeder

ask amazon support. i'm sure they can sort things out ..

11 years ago
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NemoKhan

Alright, I'll get right on it, thanks!

11 years ago
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crazyseeder

yes that can be an issue here.

11 years ago
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NemoKhan

Alright this is strange, I've written out the email to Amazon support but for some reason when I click the "send email" button, nothing happens.

11 years ago
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bobofatt

Did you try to ninja some keys? When you enter ~4 incorrect codes, you're locked out for 1 hour and you'll get the "invalid code" message even when it's legit.

11 years ago
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Closed 11 years ago by NemoKhan.