It also depends on the nature of your request. If it is something that the moderators can do, you will have a faster response. If you want something from cg you will have to wait.
Speaking of which ... Hey cg, how's it going? I have 1 month old ticket in there.
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You can already prepare proof that you've send the game (screenshots -> imgur.com or any other image hoster) and add the proof to your ticket.
This will speed up the process.
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How long it take for support topics to be answered by support?
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