How long it take for support topics to be answered by support?

11 years ago*

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it varies, just wait

11 years ago
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As cxiong said, it varies. I've had tickets go weeks without an answer and I've had tickets answered in a matter of hours.

11 years ago
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^ Just happened to me.

11 years ago
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They are pretty quick but if you get insulted then they wont do much but saying "You should get a thicker skin". :/

11 years ago
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It's a good advise.

11 years ago
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Hello

Yes, this is dog

11 years ago
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It also depends on the nature of your request. If it is something that the moderators can do, you will have a faster response. If you want something from cg you will have to wait.

Speaking of which ... Hey cg, how's it going? I have 1 month old ticket in there.

11 years ago
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he was last online 6 hours ago

11 years ago
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Well, that's comforting.

11 years ago
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Well, I have a giveaway that ended over a year ago and the user hasn't said he has received the gifts even though his steam profile has all the games listed. said users hasn't been here in over 5 months.

11 years ago
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You can already prepare proof that you've send the game (screenshots -> imgur.com or any other image hoster) and add the proof to your ticket.

This will speed up the process.

11 years ago
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Closed 11 years ago by SlayVus.