This is my second giveaway but my first post so I feel bad it's asking for help but I'm still a little unsure even after reading the FAQ. To summarize, my giveaway ended almost 24hrs ago so I added the winner over steam managing to catch them online. I waited 5 hours for them to accept my friends request and then when they did they weren't aware that they had won. Then when I tried to trade them they deleted me from their friends list. For some reason every time I go to add them to my friends list again I get an error so I get the feeling that they're ignoring me on top of it since I added one other friend today, not including them the first time, so I know the friends function isn't down. I have screenshot proof I talked to them and of the friend request error.

Basically what I'm asking is that I get that I have to wait a week before I can click not sent and ask for a reroll but how do I go about that? If I had to guess contacting support but I'm not sure what kind of proof I need if any. Both myself and the winner clicking not sent just proves it wasn't sent not if they didn't accept it or not. Thanks for your time and help.

12 years ago*

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If you get the error in adding then block them and unblock them. You'll be able to add him again.

12 years ago
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Let him know that he won, and ask him to trade you.

12 years ago
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What the person is say is that he can't talk to them because they add friend feature isn't working since the other person removed them from friends

12 years ago
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Use teh email to talk...

12 years ago
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Didn't you get an email address to use? :S

12 years ago
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I never send gifts to peoples e-mails either, I prefer gifting via chat to make sure they receive it and everything is working fine.

12 years ago
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Someone emailed me a key...
This is what happened:
Image

12 years ago
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Exactly why I make sure to add them and talk to them personally =]

12 years ago
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Just email back.

12 years ago
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Why didn't you just use the email method that's outlined in the FAQ?

12 years ago
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usually when someone isnt adding you on steam that wont contact through email

12 years ago
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Thats public giveaways for ya

12 years ago
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Steam has an option to send someone a gift via e-mail. Try using that; you can always look at your giveaway's status later to see if they flagged it as received, and they may also re-add you in Steam to say thanks.

I always use e-mails myself, 'cause not everyone is going to want yet another stranger on their friend list. Some people just assume that, if they don't know you and the first thing you do is request a trade, you're trying to run a scam.

If they go the week without marking it as received, you can always cancel the gift and ask the admins to redo the drawing for you.

12 years ago
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Closed 12 years ago by Thunderlot.