Ah... how about don't buy stuff at shady websites from who knows whom?
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https://www.nokeys.com/europa-universalis-iv-steam-cd-key-global.html
it's not sold out!
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The fact that they are not an authorized reseller wasn't a good enough clue?
And, BTW, you went to a shady site to buy a game that is on sale ~6 times a year at 75% off just to save 1.11$?
Just so you won't be surprised, if the key turned out to be bad Paradox doesn't give a crap that you "paid" for the game and would revoke the key -- they do it in batches so it can take a few weeks.
Edit: Sorry if I came across a bit harsh, but that "deal" really didn't make any sense.
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I have a payment service, I buy games for people that don't have PayPal. it was the best deal so I tried it. and about the shop, I found it on dlcompare.com which only lists prices from known shops
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Interesting setup.
If your contact doesn't mind a bit of wait there should have a sale in November.
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well they already stated they have "nokey", so yeah...
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It's like saying "I went to Hooker Avenue and there were too many prostitutes there!"
EDIT: Also.. "That's not a good way to talk to a customer"? Really? What do you want them to do? The person actually looks to be a human, they get straight to the point and immediately offer you a full refund. If only we had more customer service like this. If you need to feel really important, then go to Tumblr.
EDIT 2: The other snap shows them to be a lazy site indeed. But, again, your last sentence is just pointless. You're the type of customer that service reps hate. The self-entitled, narcissistic people that need everything now and if something doesn't go your way, then you're immediately on a warpath to destroy them and their company.
Seriously, learn some manners...
It sucks what happened. But you got your money back, everything was quick and smooth. What else do you want from them?
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they got the reply they deserved. you can't sell a product without having stock at the moment and their replies are just stupid and useless (WILL YOU TAKE IT OR NOT?).
if they wanted to fix their mistakes, they should check the store and mark as sold out everything they don't have. wasting customers' time only make them look unprofessional.
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Oh, again, I agree. I didn't put a huge emphasis on it (meaning I didn't I didn't have the necessary percentage needed for people to realize that I've made a statement), but I made it. I said that it sucks what happened. What else do I say? Amazon screws this stuff up so often. So does EBay. So do actual grocery stores. Yes, take these experiences and move on. Warn others like OP did. That's a good thing. It's obvious that it's a good thing.
The "Will you take it or not" was not in caps. It wasn't pressuring.
Why do you need to have a long conversation with a customer support? What good will that do? Do you go to your local McDonalds and complain to the janitor that the slushie doesn't have enough ice in it? No, because they have nothing to do with the cooking.
Yeah, the person wasn't formal enough and didn't tug at the "We value you as a customer, what can I do to help, please can we make this up to you in any way" lines, but why do you need it? You know that this isn't true. Why should there be filler in the conversation?
I'd say that I'd rather waste 5 minutes in support rather than 20. That's all I'm saying.
Also, again, to fill up the percentage quota for these words. Otherwise people will start thinking that I'm supporting them not having the keys... I DON'T SUPPORT THEM CLAIMING TO HAVE STOCK WHICH THEY ACTUALLY DON'T HAVE. IT IS A BAD THING. DON'T DO THAT, SELLERS.
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OP has all the right in the world to be angry and complain, and on top of that the chat sounded like "hey mate, wanna refund? now? let me know bro... *smokes* oh yes, do whatever you want, here's your money, peace bye! oh and CONTACT US BEFORE BUYING SOMETHING NEXT TIME!".
a complete joke and waste of time.
the minimum thing their support could do to avoid scamming is refund his purchases, and they did... kudos to them!
and yes, warlord is entitled to what he paid for, and these idiots can't even update their site with their current stock... if they hate customers like him, well, they should do something about it!
like building a proper site and acting like professionals.
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Yes, he can complain. Just as the customer service can keep out fake courtesies.
I'll quote my other comment.
"Yes, contacting them for purchases is dumb. Of course, it is. But as I also said, just get your money back, leave and stop shopping there. Optionally, like the OP did, warn others. There's no point in telling some random support rep how the site needs to run and how the site is awful. It'll change nothing and you'll cause frustration for yourself and the rep. "
Yes, it's the minimum they should do. Guess what the others do... I'll quote myself from a different comment. "Do you want the automated responses with a list of lines that reassure you that you're very important to them? Or do you want them to push you in-store credit like many would? Or would you like them to push you to pick another product for the same value, or higher if you pay the change? " This is what actual companies do in the EU at least. They'll push you towards solutions that you don't want. They actually did what they should. Should they be praised for it? No. Should they be scolded for it like you did? Hell no. They literally gave you the best option possible right out of the gate. That's how it should be.
"and yes, warlord is entitled to what he paid for" - Actually, not really. If they don't have the product, they don't have to supply it to you. They'll have to fully refund you though. Which in this case they did. Yes, it's shitty that they don't have to supply you, but it's also a good rule to protect small businesses. But it also lets scummy sites like this to operate more easily. You win some and you lose some.
Also, you're really stretching the truth when it comes to what they said.
First time there were no courtesies, they just went to business. Second complaint (For Siege) the rep apologized, told him to contact them first next time (a dumb move, again. Need to repeat this because otherwise people will rush to say that I support it) and then just told him "suit yourself" when he gave them a vague threat.
He wasn't as indifferent as you portray him to be. He was just straight to the point.
Otherwise one could just say "And then Mully was like "Anything that a company does is bad and the customer should get anything they request if anything's done incorrectly". It's not true, but neither is what you portrayed them as. You have actual text, there's no need to imagine what you thought they said or felt during the chat.
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you called warlord narcissistic and self-entitled, what reaction from others did you expect?
i would have done the same he did, or maybe even worse because their mistake will cost me money.
i have to pay a fee each time i make an international purchase, so their refund won't be 100% of what i paid. all because some idiots running a trash site can't run it properly.
they get 0 sympathy from me, and OP's reaction was pretty civil compared to what they could have got.
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I did. It came off as that to me. It was unnecessary unpleasantry from the side of the customer
Well, I know you'd do the same, that's where our disagreements mostly meet. So you also know that I wouldn't do it. I'd inquire if necessary. That, to me, wasn't necessary.
That Paypal argument is intriguing. I didn't realize that it's an issue. I use a debit card that I can use for online purchases.
In that case, I'd ask for a refund of the fees too. Although they have no legal obligation to refund you, I'd still expect them to. In that case I'd be disappointed, but I still wouldn't change my language for that.
They get 0 sympathy from me too. As the site. As for the customer service (which barely has anything to do with the storefront), I'd say wasn't as bad as people say it was. They cited their policies and their values in the conversation, they got straight to business. The company's scummy, but the support rep is fine. To me, it's a step in the right direction. Quick and straight to the point. Yes, you won't get the fake apologies, but you also won't waste your time. A support rep should express empathy if they actually have it. This guy didn't.
They could've got a lot more, but it's like saying that during a flood, your house could've gotten even more damaged. Yeah, it's possible, but it's not like it's a good thing. (In my opinion...)
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WHAT?!?!?! You guys have slushies at your local McDonalds? Ohhhh that damn janitor is going to hear from me first thing tomorrow!
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Wow they didn't steal his money, what a wonderful standard.
Definitely a hallmark of a good company: give us your money, you might get stuff: what more do you want?
You clearly sucked at your job.
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What are you looking for then? Do you want the automated responses with a list of lines that reassure you that you're very important to them? Or do you want them to push you in-store credit like many would? Or would you like them to push you to pick another product for the same value, or higher if you pay the change?
Yeah, it's not a perfect situation, but what is? Genuinely, what the hell else do you want? Do you want to waste that 20 minutes small talking that Amazon sales rep? Okay, do that then. Personally, I prefer to get straight to business:
"What's the problem?
The key's out of stock.
I can give you a full refund.
Okay.
It's done."
This is simple, this is fine. As I said, the store fucked up. No shit it fucked up. But they did all they had to and should've done. What else do you want from them then?
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No shit it fucked up. But they did all they had to and should've done. What else do you want from them then?
I'd expect them to have the items in stock that they're advertising on their store - or to mark them unavailable to stop wasting my time and theirs. Also, this wasn't the first time it's happened to this fellow. I'd also expect an apology for not having the product I'd already paid for, as well as for wasting my time. That's just common courtesy in customer service. "We're sorry" should have been the first words out of their mouths and not "will you take it or not?"
I certainly wouldn't expect them to tell me to contact them before placing an order next time. It'd be the last time I did any sort of business with them.
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I certainly wouldn't expect them to tell me to contact them before placing an order next time. It'd be the last time I did any sort of business with them.
This. "We're too lazy to update our shop, so we prefer that each and every customer e-mails us before making a purchase." Sounds convenient. And so sustainable 👀
Reminds me of a shop where I placed one order (and then never again), where they offer shipping discounts for bigger orders, but when you actually order (somewhat) big (I didn't even reach top tier discount, item amounts were in the order of 10-30 depending on product), a sales rep contacts you saying "this is too much, we'll have to remove this and that because we don't have that many in stock, and also next time please phone us before ordering that big, and also on this class of product you can never order more than 6 in total". WTF is wrong with those people :s
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Personally I prefer to keep fake courtesy out of business talks. If a copy-paste apology is that important to you, then fine. I just prefer to get it over quickly.
....and again, it sucks what they did. If you want them to be in stock, then it's kind of late to ask that, considering that they already made the mistake. We always want the mistake to just not exist in the first place. That's why they're called mistakes.
Yes, contacting them is dumb. Of course it is. But as I also said, just get your money back, leave and stop shopping there. Optionally, like the OP did, warn others. There's no point in telling some random support rep how the site needs to be ran and how the site is awful. It'll change nothing and you'll cause frustration for yourself and the rep.
You guys do you. I just prefer that people stay real and that they wouldn't just fluff their text up so you'd feel special.
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If a copy-paste apology is that important to you, then fine.
Kinda my point. They should be legitimately sorry they took his money and wasted his time. The company was a "dick" to him in multiple ways. Poor website, poor customer service, and no stock.
Then he came here to tell people like you, so you don't have to deal with the same bullshit - and look how you treated him. If expecting to get what we paid for without wasting a lot of extra time dealing with shoddy customer service and a shoddy website makes someone entitled and narcissistic, then we're all entitled and narcissistic.
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You're asking for something that isn't really possible in that case. If you've been a customer service rep, how many times could you actually care for every single customer and issue? How many times were you on the side of the customer and doing your all to fight against the evil company that paid you. There were some times you did, sure. But you can't just generate empathy out of nowhere after getting the same issue being reported for the 5th time in a row.
The site's awful. I agreed. I didn't have to say anything about what he did, but he also didn't have to start poking the support rep as if he personally was at fault. Look, I know, it's not a perfect thing that I did. I just dared to speak my mind. I'll just learn to shut up next time and pretend like the capitalist greed's the only evil and the customer's always impeccable.
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Yes, contacting them is dumb. Of course it is. But as I also said, just get your money back, leave and stop shopping there. Optionally, like the OP did, warn others. There's no point in telling some random support rep how the site needs to be ran and how the site is awful. It'll change nothing and you'll cause frustration for yourself and the rep.
Ohhh shit. I get the issue.
You never realized that its totally possible for the customer to have a bad experience with the store, and for the customer rep to make up for it in a way that DOESN'T stop the customer from shopping there.
See, its NOT an inevitability. And that's what people expect---cause they chose your store, and got fucked over for it. So as a rep for the store, you're suppose to help them understand why they shouldn't totally write you off (or at least, thats why someone is paying for).
Well damn. I guess I shouldn't expect anyone to be good at it without ever realizing that's the job. No wonder it was such a pain in the ass. You probably had no idea why so many people kept talking to you like you guys shit up their day, and guess that's why you'd think it's always them shitting up your day, coming to you like everything is your problem.
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You're right.
What I was actually saying in the first place was that the customer service is fine, the site isn't. This is what happens when people allow themselves to get into tangents. I made a mistake with what I said because I thought that the counter-argument was connected with the original comment. In reality it wasn't. Instead it fell into an argument around only one part of my original comment.
So, again, sorry. I made a mistake.
I still stand by my original statement though, even if my wording's a bit strong on it.
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some sites would do this then offer you store credit and refuse all refunds. i agree with zeruel123 it happens bitching at some support person that has no influence on the site is pointless.
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it happens bitching at some support person that has no influence on the site is pointless.
- He wasn't bitching. He said "For God's sake" Hardly qualifies as bitching.
- Advertising in-stock product then offering store credit toward other product would fall under bait-and-switch.
- Who else would he complain to about the quality of the site, if not the only contact possible?
- The CS is getting paid to field complaints and rectify them. Period.
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That's all false equivalency out the ass to justify tunnel visioned, self-entitled, narcissistic hypocrisy. Like you said, how about some manners?
Grizzle customer support rep : Don't like it? YOU DON"T LIKE IT? Well take your shit and go elsewhere pal!
customer goes to any of the dozen stores with the same price for the same game, maybe even one of the three with good service
Grizzle customer support rep: What a prick. Its shit days like this that repay so many reps with PTSD after years of service.
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The self-entitled, narcissistic people that need everything now and if something doesn't go your way, then you're immediately on a warpath to destroy them and their company.
So most steam users? As I see that sort of crap happen all the time on steam forums.
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BOYCOTT THIS COMPANY AND GIVE THEIR GAMES NEGATIVE REVIEWS!
Then the reviews never go below positive and everyone is still playing the game. :)
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Luckily such people are in the minority... usually; it's never pretty when they're not and they unload their rage on some poor indie dev.
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No that's true. I had some limited experience too. But what I'm saying is that this was quick and concise. I'm not sure, maybe I was different than most others, but I couldn't empathise with literally every single customer. I personally would've preferred to just get to the issue, offer them the best solution possible and then move on. It wouldn't be this amazing moment, to cherish forever, but neither would those other ones. If you have genuine empathy, then express it. If you don't, then there's no real reason to fake it in my opinion.
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That's why I personally endorse the idea of impersonal customer service. You don't need to be extremely nice and polite.
Of course you can't just be an asshat and berate the customer either (maybe if they're too bad and it's approved by the supervisor. Mostly to their perspective back to position.).
Just be a normal human being and that'd be fine for me. If you feel sorry, then do that. If you don't, then just do your job.
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I mean, this wasn't bad customer service.... With sites like these, this is what you should expect.
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at least there were refunded. Dont expect too much from those shady sites.
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I decided to check out Death of the Outsider on there.
Price: $29.99 $33.15 +10%
A good price for a site with no keys.
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I haven't seen a support that is this desperate making more work for themselves :D
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Well, to be fair, that is probably the only customer support rep they have. And he was probably busy with the site's other three customers.
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lol dude, website name checks out.
Why don't you rather use other resellers such as gmg, gamersgate etc? never heard of this site tbh
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I tried to look it up.
Company proxy blocked the domain for fraudulent activity.
'Nuff said.
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Wait...
So you bought something from that site, didn't get it in 10 days and then decided you should try again without receiving the first product in the first place?
Alrighty then.
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nope, maybe I didn't explained well, I bought a game about 10 days ago and they said it's sold out and I got refund. it happened again in my second purchase which IMO 2 times in a row is not a common mistake.
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Oh, that makes a bit more sense. I can't say I share the same level of trust when it comes to questionable sites (as in, I wouldn't try again if first order got those issues), but eh.. :p
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ofcourse they have NO Keys, that's the reason they named their shop so!
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hi, I have tried to buy from nokeys.com 2 times, both times they asked me to contact support and support said the product I bought is sold out while the first I bought is still in for sale after about 10 days and the second one is still for sale after an hour. I don't know what they are doing, but it was the worst experience I had with any support agent. if you have any history buying from this shop, please inform us.
the chat:
https://pasteboard.co/GNpVERR.png
https://pasteboard.co/GNpVLWE.png
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