Do we have victims of "keys no longer available" case from Humble Bundle here? (not stock)

I saw the thread as well and immediately started going through my backlog to check and backup things.

I've been a Humble Bundle customer since 2014 so it's deeply worrying to see that ToCs can be changed so suddenly without any notice.. Is it even legal to have this happen retroactively to purchases made way before the new ToCs came into being?

i.e. for those who haven't seen the thread, here is the link: https://www.reddit.com/r/humblebundles/comments/1ioau0t/humble_expiring_keys_instead_of_replenishing/

I'm really worried given there's been so many keys out of stock lately and really soon as well, and I've been waiting on quite a few keys (for example, the Humble Heroines: Action, Adventure, & Intrigue +Encore bundle which has 6/7 out of stock since literally the same month that it went on sale).

Curious about others who have been impacted by this sudden change and how widespread the impact is. It really makes me weary about making future purchases at Humble. In the past Humble has been fairly consistent with restocking and replenishing keys, and generally always been my go-to for bundles, so seeing this had really saddened me as a long term loyal customer of Humble Bundle.

What the hell :o Didn't see that, all of my key on the site were purchased way more than 3 years ago, it's pretty horrifying to think they can just disappear like that. First the ban for using link too much no that, they really want to kill the trade system... which is a bit nonsensical ??? I don't get it really

No idea but to add my point to this is it Legal for Humble to sell games they don't even have anymore stock for? I mean I was lucky to get the recent charity Fanatical bundle but at least they only sold what they had and not sell 100k bundles and have half the games missing

I mean Humble bundles have been been bad with bundles recently anyway - I mean mostly either nothing or re-bundles from old (which isn't always bad but doesn't fill us with hope on new deals with new partners or games) and look at how poor choices was for February

One thing I don't get is why these companies and maybe it is to do sometimes with law and other times the dev/publishers ask for region locks but choices for February is so ugly with them it would be hard to trade the games you don't want (which for me is all of them - so I don't even bother buying anymore)

What is weird is the games which have the time locks for when it must be used by? I mean one of them is My Little Universe (use by 3 March 2026) - I mean why it isn't like it was selling very well 5 times bundled already and has less than 1k official store reviews and been out over 1.5 years already - don't pretend anyone will buy it when the keys no longer work (chance are they'll just bundle it again anyway)

Oh wow seen a "Nested Lands Playtest" has been add that is totally value now Humble a playtest which you can just ask to be included anyway for the store page - and most likely will die because no one who buys bundles for $10 for about 8/9 games will send £££ on it after (which is their plan I bet)

I hope we see better from Humble soon but I don't think we will - bundle days will soon be in the past sadly

From the TOS, last updated December 2024:

In some cases due to various reasons, a key may not be available to replenish and in such cases, Humble Bundle may offer the same game on a different platform (“Alternate Keys”) if this is a possibility. In cases where Alternate Keys are not available to replenish, Humble Bundle is not obligated to provide them. Keys, including Alternate Keys, for all games, whether bought in a Bundle, Humble Choice subscription, or individually, must be redeemed within 3 years from the purchase date. Humble Bundle shall not be obligated to provide any keys, including Alternate Keys, to games that are unredeemed within aforementioned timeframe and thus become expired.

Totally and completely against EU laws. If you sell something that is not available, and you don't restock within three years, you can not say "Whoopsie, too bad, thank you for your money, have a nice day".
They are setting themselves up for a lawsuit.

To clarify: If you let a key sit unredeemed for over three years, you take part of the blame. This situation is not clear cut.
But if you buy a bundle, can't redeem a key because they are already out of stock, Humble doesn't provide a new key within three years and then says, they won't, because the key is expired, then yes, this is fraud and they will be sued under EU law.

So sad that companies are allowed to sell these items fraudulently. Well knowing that they do not have items they promise. They should be prosecuted for this.

I understand problems if publishers invalidate keys, and then it should be up to them to sue them in court get money back and return it to customers...

Its been some time since I see actions around Humble really shady. Selling bundles while games aren't available and they don't even care to refresh them, now even revoking them after time?
Some time ago I asked Humble about region restriction for a giveaway of Hogwarts legacy. It was bought in store near release, basicaly just with sale from using choice. Rude support worker started threat me with ban if I pay like 50€ for new release section of store to giveaway it...

It feels to me like that site is kinda scamming customers in name of charity.

What the hell are they thinking???

I reckon there will be so many lawsuits and complaints left and right that they will quickly backpedal. If not, we need to organize something and fight against this blatant disrespect and, essentially, fraud.

Hi

Yes. I experienced "ran out of keys" as well as the "exceed service time" when I went to activate my keys. The ones lying there are the games genres I don't play so would normally gift to someone else. Still, it is annoying to say the least. I am really considering just cancelling my Humble Choice which has been running from 2018. Bundles nowadays are total rubbish in my opinion with very little that piques my interest.