If he is saying that he doesn't want them, then the best thing for you to do is to go to the user's steamgifts profile page, and report the user on there in the appropriate category, and just wait for it to get resolved via that, which unfortunately may take a while due to the lack of support staff other than cg at this time.
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I had created the giveaway long ago and sent the keys to the winner but after a long time I logged into the steam gift and saw that the winner
Claimed He didnt received the gift,
Altuough I m pretty sure that I sent the keys before I m stil ready to gift the winner again but he says he doesn't want them.
And now m stuck with a gift not received winner on my profile
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