They just guessed what would be the best choice for you, were they correct?
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How can a company act so shady these days?
Because people take the bait.
.............
Just checked the site. With the 2 big games and 8 previously free on each month, you could get the big ones by less on a Steam sale.
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The big games have been in Humble Monthly before I think too.
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Yeah, a few of them. HB Monthly it's a third of Ubercrate's price and has far better games. Plus, they are reliable, you won't encounter shady practices (so far).
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I just checked the past crates. They actually put a game that has been free before in it.
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Related recent topic: https://www.steamgifts.com/discussion/44qf2/fighting-fire-with-fire-crap-ga-lvl-2
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they got bad review
https://www.trustpilot.com/review/ubercrate.io
even on steam forum
https://steamcommunity.com/discussions/forum/7/135509823670468473/
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To be honest, it's kind of on you if you don't reply to your emails.
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It's on me for not expecting them to pull that on me?
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Well it says there, "please let me know how you'd like to proceed" indicates you have to reply them. Otherwise they can't proceed, which means additional month of subscription for you. If you make someone a deal, in your case its you asking them to cancel, but they counter offered with a discount, you didn't reply to them, which in their perspective you just ignored them. Technically any deal you tried to make with them, was also invalid given you guys didn't go into a consensus.
I agree its a shady practice, but its still a legal thing to do given they stated everything clearly to you, and in the eyes of the law its your fault.
I would say just email them back for a refund before they deliver the monthly games to you, worse comes to worse then just direct the refund to your bank. Hopefully you get what you wanted.
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he clearly say that he want to cancel his subscription, not if he could get an extra rebate ...
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Yeah, but they clearly replied something else, have you read?
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so if i respond you that it snowed today, you will understand that your point is not valid ?? and so you need a respond to do what next ???
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Okay... seems you don't read. It clearly states that the company wanted a reply from him for them to proceed, not a silence reply. No one can guess your true intents without you saying them. Sure he wanted a cancellation, but what if the 50% discount was something that he might want instead? In this case he didn't, but can the company simply assume? Making assumptions simply means believing things are a certain way with little or no evidence that shows you are correct, and you can see at once how this can lead to terrible trouble.
Edit: I just understood what you were trying to convey
It snowed today.
That isn't a question, its just simply a statement. Definition
Please let me know how would you like to proceed
Please = Asking you as politely as possible as a request
Let me know = informing someone
How would you like to proceed = They wanted to ask about your opinion on how they wanted it to be done, not a statement where they requested a silence reply, otherwise just add in please do not reply to this email...
Please let me know will it snow today?
VS
It snowed today
Which is a question and an answer, just think through what you asked
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That's nonsensical. A consensus isn't required for a cancellation, unless the party requesting cancellation is under contractual terms which restrict their right to request a cancellation. Otherwise, the only thing necessary for a cancellation is a clear indication of intent by either party. Sometimes it is required that this cancellation be provided in writing, but that clearly has been covered here.
In other words, the company is required by default to assume the intent was as-expressed, unless they got a response to the contrary, versus the opposite, as you indicate. Even going outside of that generalized perspective, any non-authorized interaction with someone else's financials runs you up against financial fraud considerations (and gives the individual in question grounds to reverse the payment).
When interacting through a non-automated secondary medium (versus a medium where an established set of interaction protocols is in place, and lack of confirmation can be clearly determined) confirmation must be assumed by default. While ayuinaba did have an obligation to confirm that his request was received, that receipt was confirmed by the response provided; as such, by the point that return e-mail was sent out, ayuinaba was no longer at responsibility for the company's actions in opposition to ayuinaba's clearly stated desires.There is no special provision in any contract law which states "but a properly presented & received cancellation is only valid if the person it's being requested of decides it is such".
I'm not sure what country you're in, but it's my understanding that in any part of the EU and NA, ayuinaba'd be fully in the legal right, while the company would be in the wrong.
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Never assume the obvious is true. They wanted a reply, they didn't get a reply. If it clearly states there, do it, otherwise don't be mad that they didn't do what you wanted when you didn't do what they wanted. Its just a matter of responsibility.
In the end, its still the company's shady practice and i'm not defending them but in the bitter end, it was his responsibility to reply, yet he didn't
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"pull that"
Nothing shady in asking you a question/to confirm that you still want to cancel and you ignoring it. No store would cancel an order when you don't reply when they ask you how you want to proceed.
¯\_(ツ)_/¯
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pls he clearly stated he wants to cancel, not if they have any discount offer. if they offer him discount and he doesnt answer his clearly stated cancellation still stands. no shp can decide for you and change what you request in anything. people..
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And then didn't reply.
No, they aren't going to presume you still want to cancel when you fail to reply.
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wrong. he said to cancel it. he doesnt need to reply to crappy advertisements.
if you write cancel it means cancel, not let it run, not change it to anything it means cancel, done.
they dont need to assume anything, if there is clearly stated that he wants them to cancel it.
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I forget easily, my memory really isn't good, so I kept forgetting to check their reply, also because I didn't expect they'd do this.
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You already issued them a written instruction and they are not within their rights to ignore it, regardless of what they would rather do instead. They can offer alternatives but the onus is not on you to review them and respond, it is for them to carry out the instructions you have provided. Report this to your bank. The good thing about credit card charges is that it is not your money, it is the bank's money and they are liable for fraudulent charges like this (that's how it is in Australia, so I assume other countries have similar laws).
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A tip for next time: what I usually do when some website wants to force me to give my card is I generate an e-card with a $0.01 limit. Not all banks offer that, but it might be worth checking if yours does ;)
My bank also allows me to delete the e-cards whenever I want, so I guess in this case I would also delete the card right after adding it to my account ^^
Good luck with this
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1) it's on you for dealing with a company like Ubercrate
2) it's on you for giving them your credit card details
3) it's on you for not checking your emails and confirming that the subscription was cancelled
4) contact your credit card company, telling them it's an unauthorized charge, and ask for a refund.
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That's way luckier than my experience with their free month coupon.
I asked for a cancellation well in advance and they replied with 'if you cancel now, you won't get your games'.
I proceeded anyway. No response. Several days later, I ask again and they claimed that they were 'processing my cancellation'.
Several days later, I see it's still not cancelled. I ask again and they ask for me to 'give them proper time to process the cancellation'.
Finally, seeing as there is no way to edit or remove info, I ask them to delete my account. A few days later they respond again, but my account has been banned so I can't see their response. It does seem like the ban came with a cancellation as I was never charged (nor did I ever receive any games), so fortunately I didn't have to go bother with the card info as well.
TL;DR: With sites like those always provide fake info upfront.
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Thank you for your story. Because of that, I was wary enough to save all my game keys before they banned my account.
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I don't know why anyone would go with ubercrate, it is like almost three times expensive as humble monthly and you seem to get about the same type of games for triple the price.
But I guess nothing is free, especially if it requires a credit card to activate a trial, and that is why most trials do that to easily get paid if you forget to cancel it or just forget you put your cc on it.
Also like others have said, it is on you for not replying when that person said something about giving you a discount to keep you subscribed, you probably should have replied and said "no thanks, I just want to cancel it".
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I have to admit that I read the title as Lubricate. >_<
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I can sympathize but you deserve half of the blame, though.
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Ask for a refund, issue chargeback on your card, and remember to read your emails.
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Any site that doesn't let you pay with a service like Paypal and instead wants your card directly is never worth signing up for unless it's a big, reputable company (dollar shave club for example). Game key sites either accept middleman payments or do not get any service at all.
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dollar shave club
Weird choice of example, both given the fact that DSC won't replace defective razors and blades if you end up receiving such, and the fact that DSC does accept Paypal.
I'd say Amazon is a better example by far. ^.^
(Otherwise, I do agree with your perspective.)
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I noticed some serious irregularities with this site. Also won a month, after which they offered me another month for free after i cancelled the first time. They did cancel my subscriptions when i asked them. But one of the reasons i took the subscription is because they send out mails saying everyone who took the free month would be entered in a free raffle for 50 copies of COD:WW2. Winners would be drawn 31 of januari but up until now i haven't found a single winner, nor a list with entries or anything like that. Pretty sure it's false advertising but hard to prove when a company is as shady as they are.
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You got that law degree where exactly? He clearly stated that he would like the subscription canceled and they did not follow through. There should not be any followup. FYI, your credit card information\name\etc etc is not "proof of consent". They could have been dealing with anyone pretending to be the card owner. Ive been there before when my mothers card was used for various purposes online. The bank, valuing their customer didnt take 2 seconds to straighten things out. I would be willing to bet with my law degree (earned on the internet of course) that his bank would take his side.
Speak from experience, not TV shows.
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This site is not worth it at all in my opinion. Looking at the past crates they include several titles that have been free before. Most titles have been bundled ages ago already and appeared in countless bundles. And the total value is 16.26 EUR, though they charge 29.12 EUR, that's 12.86 EUR more than what I'd pay today, if I wouldn't own any of the titles. Even with the annual price of 25.62 EUR, that's still 9.36 EUR more.
I recommend everyone to stay away from that site, buy the games you want somewhere else, or wait for them to be bundled again.
Just as an example:
- Two Worlds II has been bundled 12 times since 2013, is even in an active bundle as I type this and was given away for free.
- Pixel Puzzles 2: Anime has been bundled 12 times since 2015 and was given away for free.
- Knights and Merchants has been bundled 11 times since 2013, is in an active bundle aswell and was given away for free.
- etc.
Even if offered for free I wouldn't take it since that involves giving them my payment details, not for this.
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i could compesate your account with 1 of my Diamond VIP acciunt if they don't ban 6 of it
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I bought 6 Diamond VIP for free thanks to their payment glitch
Refer to this thread
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Wow, that's really something... I might try it too.
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if you go any countermeasure for their payment-details-locking problem, you might try it
the coupon is on my thread (someone mentined it in this thread)
IDK if the Diamond coupon still usable
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From what I see literally all of their "crates" are awful. For the 30 euro cost they give you 2 or 3 decent games, the rest is junk. You are essentially buying those decent games on a 50% discount which is not worth it at all.
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I just witnessed one of the most despicable business practices.
Firstly, I won a free month coupon from GrabtheGames for Ubercrate, so I decided to give it a try. You have to input credit card details, but you can cancel any time, they said.
So I did. After the month, I asked for cancellation, and they did.
All was fine. After a while, they started sending out e-mails for another free month coupon, so I thought, "why not?". After that month, I contacted support again for cancellation, and assumed they'd happily cancel it as they had done the first time, so I kept forgetting to check out their reply. Here's what they replied. And today, I found out they'd charged me for a whole month.
I seriously am shaken by what happened, seeing I have anxiety. This all left me angry and confused. How can a company act so shady these days? It blows my mind. Of course, I asked them for a refund, which I advised they'd do or else I'd contact my bank.
Do not ever deal with Ubercrate unless you want this to happen to you.
Edit: And now they banned my account. Great.
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