Hello I have looked in a few places over the net today and cannot find how to fix an issue I'm having. Whenever I want to play some games on steam a popup from Norton comes up saying blocked Trojan.Gen.8!cloud which I found is a false positive. I just cannot find a straight answer and yes I do not want to completely disable Norton, for obvious reasons. If anyone has a clue on what settings I can disable to actually play these games I'd be very happy to learn how. Links are also appreciated if possible.

6 years ago

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Anything helps here? https://support.steampowered.com/kb_article.php?ref=4361-MVDP-3638

Maybe you need to add an exception to the Steam folder on Norton, so it doesn't scan there?

6 years ago
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I tried that and it still will not work. Also tried to make Norton ignore a singular game, still no bueno.

6 years ago
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6 years ago
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No luck. Ehhhhhhh

6 years ago
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6 years ago
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6 years ago
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It says high risk. Well, medium risk I assume from opening it then the high risk trojan crap as it closes itself.

6 years ago
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Norton antiviruses has always been bottom tier garbage if you want my honest opinion

even with the built in MS antivirus you are better off than with this.

6 years ago
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It's worked great for blocking everything online but now it has become a burden for steam literally just today. Still found no fix so I cannot play my wins I was looking forward to playing till it is fixed :(

6 years ago
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And I guess you still think that the best compression software is WinRAR or that MP3 should be listened on WinAmp?
Norton has been consistently in or very close to the top 5 commercial security software for close to a decade now. Just because you heard something that was true 15 years ago, it does not mean that stays the same forever.
(Wanna hear something even more shocking? McAffee is also good now.)

6 years ago
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I used norton consistently on family pc and ended up blocking just about nothing

so yeah, sorry but I dont appreciate when im accused of talking out of my ass when I have actual experience to back up what im saying

Im not saying my experience is like a gospel but lets not exaggerate either

6 years ago
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Me too, for quite many years before I found Kaspersky for 15 bucks cheaper/year and switched. Heck, it was my workplace's security technician who recommended Norton back in the time for me, even managed to snag me a freebie key for a year.

6 years ago
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Did you try to do a full scan? It can be an actual infection.
Even if it is not, if Norton flags the same DLL files in all games, at least you will know that they added something to their database that lags Steam files. If that is the case, enough reports should make them fix it shortly.

6 years ago
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Found a quick fix that will do for now. I just turn off auto detect for a second till the game loads then back on and it works perfectly. Thanks for the help guys hopefully there is a permanent fix eventually.

6 years ago
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