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Help me with steam support :|

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simbad

Hello,

Steam disabled my account for community options because "Steam Support suspects your account may have been accessed by someone else."

I have Steam Guard enabled and SMS guard for gmail, so I don't know how somebody entered to my account.
I contact steam support and they said I have to send them proof, CD key handwritten on packaging of the (any)game.

Problem is that I have ~80 games on account but I didn't bought a single game physical to have a packgaing(box). I send them new answer but don't know how long it will last :s

edit:

I can normally login and play games, but part of communty is blocked for me, friends, posts, groups...
In first support message I send them one key from HiB and they answer me with request to send written key on papper...

12 years ago*

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15 Comments
EDDQD

Are you certain this is legit? I'm not really sure it is...

12 years ago
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Yatterman

If it's on his account, yes.

12 years ago
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simbad

I don't understand ?

I am the sole owner of the account. I use it all the time.

12 years ago
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EDDQD

Where did you receive that message? Was it an e-mail? Have you tried accessing your account and messing around with the community options to make sure that Valve actually blocked them?

12 years ago
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simbad

I am normally in my account. I recived message as steam alert on client (screenshot in topic) and then I send message to support

12 years ago
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EDDQD

I see, disregard what I said then. I haven't heard of that alert before so I had to make sure it was legit before jumping to conclusions. If you have ever bought something from the Steam store on this account, you can just show them a receipt. Otherwise, I can't help you, sorry! Hope you can clear this up soon.

Edit: Apart from the receipt you'd need something that assures them that it was you who paid for that order. I don't know what they would need if it was purchased using a credit card, but I know for certain that they need the transaction ID, as a user a couple posts below stated, if your purchase was through PayPal.

12 years ago
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Yatterman

Ask them if you can show your credit card info?

12 years ago
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simbad

And what if I did not buy anything on steam store? They disabled my account without any reason :s

12 years ago
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Yatterman

How the fuck do you have 80 games and haven't bought anything or gotten keys?

12 years ago
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Destrado

guess some one used a cdkey u received to try get ur account ?

12 years ago
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zanik93

U bought everything from steam? If u have bought something from like greenman or gamersgate u can show those keys

12 years ago
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simbad

edited extra

12 years ago
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Aneszej

If you bought over paypal, you can show transaction IDs or just pictures, if you have any key you activated, or gift emails on your gmail, picture that too, if you used gamersgate or greenmangaming or similar sites, show picture of cd-keys from there. That should do it. Asking them anything doesn't help since they just c&p text all the time. Just show some proof and get your account back.

12 years ago
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Raoufroy

you have just to poste them info about transactions if you have paied with paypal send them the unique transaction number. if with credit card send them the card info.
update:
with the last event when steam database were hacked & credit cards numbers stolen i think the best thing you do is have a phosical proof or paypal proof.

12 years ago
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sardanapal

Print out a game-purchase e-mail. Write down some information personally identifying you, like some of your credit card info, or a snapshot of it on that e-mail printout. Take a pic with a camera, and e-mail it back to Steam Support. If that doesn't convince them, I don't know what will.

12 years ago
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Closed 12 years ago by simbad.