Should we have an official steamgifts tool to check for activated wins?
Make a support ticket and ask them to check. Or write message to winner and ask to change.
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Yes. Just file a reroll request and add in the description that the winner has a private profile.
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a) SteamGift Tools is not official. Is was created by a user but it does have the official blessing by cg that it's ok to use it to protect your GAs.
b) I don't think that's technically possible. Honestly no idea how mods can check without asking that person to switch their profile to public. Maybe they are using logs from the last time that user synched their account.
I agree private profiles are annoying. It's not like anybody forces you to post your social security number on your profile.
For now when you get a winner with a private profile simply file a reroll request and add in the description that the winner has a private profile and ask if Support would be so kind to check for unactivated and multiple wins. If they find anything that warrants a reroll they will automatically do so.
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Naw, they are used to a lot worse :D and checking up on a winner takes them like 2 minutes.
Also it's not giveaway creators checking their winner that are the problem. Support strongly recommends to do so.
People with private profiles are the problem.
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Yeah, I'd say first step would be to ask the winner. Asking support right away seems a bit too much. It's not as if they didn't have 20k tickets in their backlog :s 👀
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I used to do so too but that's a bit problematic. People with private profiles are already a bit paranoid to begin with and when you try to add them on Steam to ask them to briefly switch their profile to public many of them will think you're trying to steal their account and block your friend request.
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I used to have a private profile (I stopped because it was such a PITA with all the GAs), I've always accepted all random friend requests. Random friends are great for privacy: they prevent people from knowing who are your "real" friends 👀
But you can also just leave a comment in your GA ;) If contacting the winner fails, then yeah, ticket I guess
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The bad news is that there just isn't any technical way to check for activated wins on a private profile. It's not possible to write an official tool for it
Well, as steamgifts forces those users to sync their accounts once a week for them to keep using the site, steamgifts have that information in their database so technically there is no need to check their steam profile in steam.
Doing this inside steamgifts will put more pressure on steamgifts servers and in some cases there can be false positives but is better than nothing, and the re-roll ticket way would be still an option.
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You're within your rights to ask that the winner make his account public for a bit so that you can check it before giving the prize.
But, as much as I support users' right to a private profile, that's still quite an inconvenience. SG does keep a list of every game on your account from your last sync. so it's technically possible for cg to make a tool to help winners check. It could make note of games marked "received" more recently than the latest sync to avoid false negatives, and indicate or omit games that the winner has already received a suspension for, to cut down on unnecessary re-roll requests.
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Users with private profiles
You can ask SG support to check those and either they will say that the account is in good order and you can send the gift or you get a re-roll.
and possible unactivated wins
You can ask this also to SG support or you can check them on SGTools (https://www.sgtools.info/activation) and ask for a re-roll if your winner does have non activated wins. You'll get a response either that the winner already served punishment or you'll get the re-roll.
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You can ask SG support to check those and either they will say that the account is in good order and you can send the gift or you get a re-roll.
I'll do this as is a common convention.
you can check them on SGTools
Using SGTools is of no help here as being a private profile SGTools cant access the needed data. It would be great if SGTools keep a local copy of the needed information to check this but as it's not an official tool there is no way of forcing those users to make their profile public in a regular basis to keep that information.
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Please disregard that last part of my post because I thought you meant private profiles and unactivated wins as separate winners.
When I have a private profile winner I always make a SG support ticket because I saw that being advised by several SG support members in the SG discussions. They have power tools to check these private profiles out and they advise you what to do after checking.
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Likewise here, for me English is only my fourth language after Dutch, French and Hebrew.
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SG should automatically check winners accounts. If SG cannot sync a users account because it is private, they should get a popup letting them know and not be able to receive any wins until they set their profile to public and manually sync with the site. They can set their profile back to private right after. If they refuse to sync their account within 7 days, they forfeit their win and it is automatically rerolled.
From my previous comment here, I think SG should check every winner before sending the game and automatically suspend rule breakers.
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I know there is a lot of people out there very concerned about their privacy, that's fine and I think everyone should care about privacy but, I find quite anoying dealing with people using steamgifts and private steam profiles, because checking for activated wins becomes very difficult in this case.
Steamgifts allow people to keep their profile private if they change that setting to public to sync their accounts at least once a week, while this is fine for syncing their profile data and games, there is no tool in steamgifts to use that data to check for acticated wins, so how can I check that?.
Thanks everyone and please leave your comments with ideas of how to overcome this limitation.
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