first be sure to go thru all avenues of gifting before making a support ticket... Send them an email with the key/link if it is one of those.. if it is a gift item in your inventory, there is an option to send via email as well. Some people block random steam adds or just ignore them.
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wait 7 days then contact support for a reroll. also provide that screenshot & i would blacklist them for future giveaways.
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What should I do ?
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