Indiegala Spring mega bundle

In "fairness", mine seems to be the most extreme example by far.
However, IG has apparently had a reliable streak of bad run-ins with other customers as well- usually just locking them out of account for a couple of months without reply, or not responding to broken key replacement requests.
Flip side, others have had.. well, customer support has apparently been fairly consistently rude or dismissive, but for happy hour mess-ups, IG has a habit of doing you good on the mistake, plus giving you extra copies as well.

So unlike, say, GMG, Valve, or Ubisoft support, it's not near-consistently terrible/a joke-
but it's certainly not something to brag about, either.
And when it gets ugly, it goes all in on it. :/

What troubles me most is that presumably, having contacted them through multiple platforms, multiple people must have encountered the issue, and yet none of them did so much as a "Screw off" reply.

Here I am, desperately attempting just to access my keys, and they can't give me a moment's respectful attention.

Add in that it's functionally impossible to take an online, international company to call over such a thing [even just if it was an online company based in another state, I wouldn't be allowed to sue them except within the state they're based in- the travel expenses alone'd run me more than the $35 I lost :P].

It's a good reminder just how careful you need to be when using online services, because there's really no protections a lot of the time. :/