Thanks in advance for all the time clearing up those tickets!
Comment has been collapsed.
Congrats to the new support! Thank you guys and girls for helping Sg keep functioning smoothly!
Comment has been collapsed.
I really question one person, but whatever. When there are always way more known people out there.
Congrats to the rest.
Comment has been collapsed.
queue has greatly improved
Still have opened ticket for 9 months. You cannot tell me you will somebody suspend what he done 9 months ago -.-
Comment has been collapsed.
Hello marsHm311oW.
I have checked all your tickets, but couldn't find one that's still open. Do you have the ticket url code, so I can check?
Comment has been collapsed.
Not possible to give you the url without calling out.
Comment has been collapsed.
Like skanda wrote - they must have open user reports, and digging through them takes ages as there is still nearly 14k of them and support members can't see them, only mods+. Though it was 18k month ago. So 22% less. I'd say it's great improvement.
Not to mention that other category is reduced from 1500 to 80 tickets and keep stable thanks to support members that were recruited 2 months ago.
Comment has been collapsed.
People that were added last time as support members have only 2 months of experience. And being upgraded to mod give access to quite a lot more options.
So I'm sure people will want more time before being upgraded :P I surely wouldn't want to be promoted after 2 months, It's not enough time to see how certain cases should be handled.
But someone from old mods could be promoted to super mod, as everything is now handled by Ronix.
Comment has been collapsed.
You cannot tell me you will somebody suspend what he done 9 months ago -.-
You have a knack for describing things exactly the opposite of how they truly are..
Comment has been collapsed.
nice! i noticed the response time is crazy better. couple days ago i put in a reroll ticket. it got answered within like 10 minutes.
mind was blown
Comment has been collapsed.
We have basically no backlog anymore. Response time should always be extremely short now (except for difficult cases maybe). And we certainly can do better than 10 minutes. I answered a few reroll tickets in less than a minute. ^^
Comment has been collapsed.
Congrats to all the new staff members! Super thanks for all the hard work you all do for us! :D
Comment has been collapsed.
big, fat <3 for them.
i'm alone feeling the need of a page where you can find all the support users, mods and... supermods? a... SG Organizational Chart?
thank you, cg!
Comment has been collapsed.
https://www.steamgifts.com/users/admin
https://www.steamgifts.com/users/super-mod
https://www.steamgifts.com/users/moderator
https://www.steamgifts.com/users/support
https://www.steamgifts.com/users/bundler
Its the closest I can get them all onto a page or a message!
Hope this helps :-)
Comment has been collapsed.
Hi SG, we updated the support team and added 5 new users earlier this week. Please give the new support users below a warm welcome! The team is just short of 30 users right now, and the pending ticket queue has greatly improved thanks to all of their hard work.
Comment has been collapsed.