Yes, private profiles don't work with the tool, so it's best to add the user and check for yourself next time.
9 years ago
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Yes, the tool cannot check private profiles.
If you want to make sure, Support has told me that you can make a ticket and they will check private profiles for you based on their last sync.
9 years ago
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ask the winner to set his profile to public so you can check. if he denies the request, send a "request new winner" ticket to support and wait for their reply.
View attached image.
9 years ago
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is there a chance that sgtools non-activated wins will be fixed to skip the games and dlc that it cant check?
9 years ago
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Closed 9 years ago by rclbob.
I am fairly new here and haven't really been checking my winners, but one of the recent ones is showing a lot of non-activated gifts. Would his profile being private hide those games from the website so it thinks they are not redeemed? I am just not sure how to proceed with this.
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