Worth noting this is overwhelmingly affecting Monthly bundles, which seem to have their own key pool. For example I went through all my unrevealed HB keys and I was able to get a key for Evan's Remains in the Whitethorn Showcase bundle, despite the game being listed as exhausted in the March 2022 Choice. Why Humble doesn't have a global key pool they use for all bundles that they restock periodically is beyond me, but seeing them neglect their flagship product like that makes me less likely to get Monthly bundles in the future :x
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As if they needed to give us more reasons to buy the keys elsewhere rather than pay for their overpriced monthlies...
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Honestly I think the price is decent (getting around 3-4 games I want for about 4 euros each feels like a decent deal to me), but the whole "we've ran out of keys for this product" thing has been getting out of hand for a few months already, and instead of adjusting their supply to meet the demands they chose to handle the situation in the most I-don't-give-a-fuck manner possible :/
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I get them underbuying since they don't know how many bundles they'll sell but seriously once they have our money they know how many they sold. They should then go to the publishers of the games and fill the gap.
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Can users with big libraries on Humble (lots of purchases) confirm if they're able to access all their purchased content? If I open the browser's Developer Tools console and I go to either the "Purchases" or the "Keys and Entitlements" pages, I get lots of "Unable to write v2|/api/v1/order/[order id] to local storage due to QuotaExceededError." messages. The results are not consistent if I reload the page (just check the total number of pages at the bottom), and I'm missing a lot of things.
Some of my purchases are not showing in my account at all and I have to go and search for the purchase receipt in my e-mail to access them.
I'm not sure why they are using LocalStorage instead of another solution (like IndexedDB). It's slow and it has a hard-coded limit of 5MB of maximum storage, which is clearly not enough for people like me with lots of purchases going back to 2010...
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Some of my purchases are not showing in my account at all and I have to go and search for the purchase receipt in my e-mail to access them.
this started to happend to me somewhere around 2018 i think. since then, the "library" and the "reveal" features became a total mess. those two adds no value to my account at all. about the reveal feature, i do have lots of games revealed that doesn't show as revealed. when i reveal, it is the same key (i store them elsewhere since they came with the gift ban bullshit). about the library feature, it simply doesn't work properly. it doesn't even show half of my bundles bought, specially the choices/monthly. for a time i thought that's because i bought some bundles using just my email and paypal login without login in the humblebundle, but i never went further than superficial thoughts about this. since i stopped to use humblebundle's site to manage anything a long time ago, i didn't care about these bugs.
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I have the same problem.
Sometimes the library is missing purchases and you have to access it directly through the email link of the purchase.
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It also happens to me a lot when I buy a bundle, after the payment I get a semi-blank page with the "Get your games" button part not showing. Sometimes it does show, but when I click on that button I get a purchase page missing all the "body" contents (keys and such).
I know they know (wrote them a ticket long ago and I mentioned it a few times on Reddit) so I guess they just don't care.
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lol. seems that humblebundle is going full throttle to the dailyindiegame direction.
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Hope Fanatical doesn't follow. I have bundles from 2017 to 2022 i didn't redeem yet.
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Fanatical should be fine in regards to keys being available since they allocate keys to each buyer on purchase. Humble dont do this.
When you click reveal key on Humble you are requesting to have a key allocated to you, if they have none you dont get your game.
With Fanatical when you click reveal key you are doing just that, revealing the key that is already recorded in your account.
In saying that, it's always a good idea to reveal and record any game keys in a safe place, just in case.
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Games i had this problem Calico and Per Aspera Humble Choice 2022. Please add Calico to the list.
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I already redeemed the Steam key and it's on my account, but I just noticed this:
Humble Jumble Bundle 11 -- DOMINA was removed, but listed on the key page. No key, but it says "This content has been removed. We apologize for any inconvenience."
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I decided to start revealing them all onto a spreadsheet
Pages 21-17 had only one "This key is unavailable due to TOS" (from the February 2021 Choice). Page 21 of unrevealed keys was 2018.
131 successfully revealed keys.
16 more pages to go!
Per Aspera (Feb 2022) makes me unhappy, as that was a game on my sibling's wishlist and I was going to give it as a gift. Then I forgot.
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I have gone through 21 pages of unrevealed keys and bundles dating back to 2018.
Keys I didn't immediately activate = 532 😮
25 are "temporarily out of stock"
Only two or three showed a notice of "This key is unavailable due to TOS"
About 95% (of the games I didn't immediately activate) are in stock. 👍🤠
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I have a bunch of "temporarily out of stock" though and they'll probably never be replaced either.
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The craziest part of this, to me:
The product in question (Steam keys) can literally just be created from thin air, anytime.
I know Humble can't create the keys themselves, but it's still crazy.
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I recently learned that creating keys from thin air is not 100% the case. Terraformers dev explained on Steam forums how he's not allowed by Steam to generate fresh keys, because there are too many unredeemed keys supposedly hoarded by Humble buyers.
Here is the link: https://steamcommunity.com/app/1244800/discussions/0/5796774472374062214/#c4521135947669647218
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That dev was able to put the game on two Fanatical bundles, yet they're unable to provide existing purchasers with keys...
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I'm just a gamer, so I don't know the details of dev business side of dealing with Steam, but it might have something to do with heavy regionalization in HB (the buyers received at least 8 different regional Steam subs), whereas Fanatical had global keys.
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It's a good theory. But then I went to Humble's Store and figured that I'm able to buy the game individually: https://www.humblebundle.com/store/terraformers
Ridiculous of them. If Fanatical had global keys, they could try to request global keys as well
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Two things about this:
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It's well known that Humble has different pools of keys for the bundle purchases and the Humble Store.
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Being able to buy it on the Humble Store does not mean you will receive a key. You might just encounter the same "We have no keys at the moment" message even if there was no warning or notice on the store page (exactly as there aren't any in the bundle page for the Better With A Friend: Co-Op Adventures bundle, where all six games are out of stock right now, but you can still buy the bundle).
Yeah, it's ridiculous.
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There are some keys I've been trying to reveal for months, eventually they want me to give up and let them "expire" I guess. I'm not sure if I will be able to redeem these keys even if I keep trying.
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Yeah that's why it's honestly ridiculous.
I get that they've been under assault for "out of stock" key issues and decided to just use that "new policy" as a get out of jail free card but I'm sorry, if they sell more keys than they have, they should pay for more with the games publishers.
It's not my problem.
If someone had a store and sold products they don't have, they should issue refund or they'd get their asses behind bars for fraud.
They don't know how many bundles they'll sell, alright but once they have our money, they know how many they sold. They should adjust their stock there and then.
Their Trustpilot page is feeling the heat.
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This key was acquired in 2017.
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After seeing this thread, I went to check my unredeemed keys and there were some with the "Keys are temporarily exhausted for this product" message.
| Game | Bundle | Date |
|---|---|---|
| Dreamcast Collection | Humble SEGA Bundle | Nov 2014 |
| The Ship: Complete Pack | The Ship: Murder Party | Sep 2018 |
| The Warlock of Firetop Mountain | Humble Down Under Bundle | Oct 2019 |
56 other keys were revealed ok (not tested though).
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I was trying to redeem a very old one to test it out.
These were not a problem. going to see how it goes.
However, little concerned that it will be harder to bundle games from this island nation because Humble Bundle will be publicly exposed if they violate the “Consumer Contract Act”.
For example, maybe we could get on a list of companies that have problems and the big companies' games would no longer be listed.Well, actually, I don't know.🙄
safe
Project Warlock
SHENZHEN I/O
CryoFall
Pathfinder: Kingmaker — Enhanced Plus Edition
Sid Meier's Civilization VI
Yakuza Kiwami (WW)
My Time At Portia (Asia)
Human Fall Flat
Spriter: Game Effects Pack
Spriter Pro
Wasteland 2: Director's Cut - Classic
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It's too late for everyone, that's the thing. This kind of "policy" should not be retroactive and it should also be stamped in red letter on every purchase page. If it wasn't, it's not a legal practice.
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How its even legal? Making their own TOS against law isnt possible xD
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It's legal :)
(a) Changes. Humble Bundle reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies, terms, or conditions on your use of the Service or Products. If we amend these Terms, we will post the amended version of these Terms on the Site. If a material change is made to these Terms, then Humble Bundle will post a notice on humblebundle.com. You understand and agree that you will be deemed to have accepted the amended Terms if you use the Service after any such change. If you do not agree to any of these terms or any future Terms, do not use or access (or continue to access) the Service. No Humble Bundle employee or agent has the authority to vary any of the Service's policies or these Terms governing any sale
While creating an account, users agree with these terms
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Sometimes it doesn't matter what TOS says, laws dictate what is allowed or not. Many things said in TOS or any agreement can be void or hold no legal value depending on region's law.
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You cant make your own TOS as you want and as its good for you and edit em anytime you want to anything you like.
There is law/s, you cant do anything you want freely. Making you own TOS regardless laws should allow everyone to scam anyone, its not possible.
Also its just digital codes, there is no reason why you should not get it even 10 years after purchase.
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Also its just digital codes, there is no reason why you should not get it even 10 years after purchase.
Exactly. It's not like it was a discontinued physical product. The only reason this would be acceptable is if the studio that made the game went under, in which case more keys cannot be sourced, then ok.
And the fact they are buying keys for bundles without knowing how many bundles they will sell doesn't absolve them either.
If you pre-order a product in a store and they didn't get enough to cover all the orders, you get a refund. If they keep your money and say "tough luck", that's fraud.
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Creating terms of service that are contrary to consumer laws and forcing users to agree to illegal clauses doesn't change the law in effect.
There is plenty of jurisprudence worldwide on that. If Humble Bundle wrote in their Terms of Service that people have to give away organs to ensure they get the best keys, and people clicked I agree, that doesn't make laws regarding the sale of organs moot.
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Not wanting to create even more panic, but after dealing with HB keys, I decided to also do the same for Indiegala and Fanatical. I know that they shouldn't have the issue about "buying empty case for videogame and then subsequently be REQUIRED to request the actual game license"
But upon rechecking my entire library at IG and Fanatical, they both had problematic cases where I couldn't retrieve covered keys.
in IG:
Every Monday 44
all games in this bundle retrieved NODATAFOUND
in Fanatical:
Colossus Bundle
STALKER: Clear Sky
"Your key for this title is temporarily unavailable, we apologise and are looking to rectify this as soon as possible."
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For Fanatical, all keys are assigned to you on purchase (except for pre-order). In this case, I guess that the key for the game got deactivated by publisher so they decided to pull the unrevealed keys and wait for new batch to reassign. This cuts down on support tickets they have to handle.
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For Indie Gala, contact support. Due to the migration they did a couple of months ago, their database still has some issues. If you contact them they should be able to fix it.
Have you tried to reveal the keys twice? I also experienced "NODATAFOUND" on the first try, but reloading the page and trying again did work (like the database needed a whackrefresh)
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I have 10+ years of keys that I haven't used because laziness/was giving away(Back when I was active).
This is really shitty...
No idea how this is legal. Woulda been nice to at least give us a heads up at the bare minimum.
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RIP
It should be illegal. EU customers may have a better chance in court than US ones, probably.
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Are the keys ones you can see or yet to open/claim if you see the key they should work still (although check for activation dates) if you can't see a key or yet to claim them then please go though as much as you can/have and try to get as many keys and write them down somewhere even if it is a notepad file - even if you never use them after or maybe come back to making giveaways
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Thank you for this! While going through my purchases, I noticed I completely missed two month's worth of humble bundle games from 2022 that I forgot to redeem.
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Humble Bundle updated their terms of service on Dec 24, 2024 to state the following:
In some cases due to various reasons, a key may not be available to replenish and in such cases, Humble Bundle may offer the same game on a different platform (“Alternate Keys”) if this is a possibility. In cases where Alternate Keys are not available to replenish, Humble Bundle is not obligated to provide them. Keys, including Alternate Keys, for all games, whether bought in a Bundle, Humble Choice subscription, or individually, must be redeemed within 3 years from the purchase date. Humble Bundle shall not be obligated to provide any keys, including Alternate Keys, to games that are unredeemed within aforementioned timeframe and thus become expired.
People have been reporting that keys over three years old now gives a "no longer available" message, even for keys already revealed. Keys over three years old still work if you've saved them luckily. Always reveal and write down your keys as soon as you buy a bundle or from the store. Unfortunately humble sells bundles now when the keys are already out of stock so we can't do much about that. It does make me question the financial stability of the subsidiary. I wonder if IGN will be shutting them down soon.
Edit: This currently may only affect certain bundles. I've gone through some of my older unrevealed keys and they still work for now. Still, it's better to make a backup of everything in case they do decide to invoke this TOS on everything.
Edit 2: Ran into my first missing key in Humble Jumbo Bundle 11 for Domina. It states "This content has been removed. We apologize for any inconvenience." Apparently this is unrelated to the TOS change and was removed a long time ago.
Edit 3: I can confirm Per Aspera in the Humble Choice February 2022 says
"Oops! This game key is no longer available.
It has been over 3 years since purchase, exceeding our terms of service."
Edit 4: See this thread for additional games that have been removed:
https://www.steamgifts.com/discussion/I8vLk/do-we-have-victims-of-keys-no-longer-available-case-from-humble-bundle-here-not-stock
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