Contact the creator. In the meantime, yes, you should mark not received.
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Well, there's not much you can do. If he doesn't give you the game the only thing you can do is mark not received. You could try sending him a mail or writing a comment in one of his giveaways, but odds are it was probably a fake giveaway. There's always hope though.
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same happened to me and some other guy a few days ago with the game "divinty: dragon commander" (same error message you got) and the giveaway-creator just blocked all my tries of contacting him; i'm really interested in what this "processing payment-problem" shit means; even if he got it on some side with cheap offers, they got some contract with steam so they can make it that cheap, right?!
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If I remember right, the actual message is generic - there's been at least one case where this method was wrongfully used to remove a beta version of a game, leading to a lot of unnecessary concern. However, usually it means that whoever was authorized to distribute that key (in these cases, probably Humble Bundle) were paid with a fake/stolen card or received a chargeback, and so the keys wre revoked.
The people giving away these games may have been the ones who originally fraudulently obtained them, or they may be victims themselves - perhaps they bought a second hand bundle for the other games, chose to give away the leftovers, and will now have lost their own games, in addition to having to take responsibility for the revoked games they gave away.
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why would someone pay with a fake card? that just makes no sense...
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Well, yeah, I'd assume someone can't actually pay with a 'fake' card (though I don't really know how card stuff works in general) but there are situations where it could be used - for example, a poorly thought out site which allows people to 'buy now, pay later' as long as they provide a credit card number, without actually verifying it first. Obviously the developers of most sites you've heard of are not that stupid, but there's enough web developers out there with a complete lack of common sense regarding security that these things do happen.
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actually similiar thing happened to me on indiegala, bought slender the arrival + a cheap game and i was supposted to get fearless fantasy since my purchase passed 3$. support gave me a crappy reply so i charged back, they banned my account but i still have slender the arrival ( and i still do ).
ill guess the user manually bought the key and he charged back on steam once he saw that the code got used... or he has a real copy and contacted support to deactivate it...
best thing i can think of lol
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The other day i won the game strider on a giveaway on this website and after i received the code i used it on steam and it worked fine. Today when i opened steam i received a message saying that the game was going to be removed from my game list (pic below). I would like to ask if i should mark the giveaway as not received or what i should do. Thanks for you help and have a good day.
http://imgur.com/tnu2HMg
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