Have you ever asked for a reroll that took months to happen?
I could be making stuff up here but I think I recall that only the giveaway creator can actually ask for a reroll. Are you sure the giveaway creator did that?
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I am not sure at all.
However since I submitted a ticket explaining the situation I hoped for at least the support to answer me that, and telling me I have to ask the creator again or something. But I got radio silence. Which is why I assumed later on that the creator did ask for a reroll and for some reason it didn't get treated just like my ticket.
I'll wait a bit more and send the creator a new message I guess.
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Only the creator can ask support for a reroll. There are also only 24 reroll request currently. Perhaps the creator doesn't care or has not been online.
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Ohh, I had no idea one could check the number of support requests.
The creator has definetly been online since, and has even hosted a certain number of giveaways since then. They proably don't care at all, but I guess I'll ask them again then.
In the end, if they refuse... do I just have to redeem the key?
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If they have given you a key and do not wish to reroll, then you probably should accept and mark as received if it works. Leaving the key unrevealed and marking it as not received might mean you are in the wrong by SG rules or could lead to them actually making a ticket.
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https://www.steamgifts.com/stats/community/support
in case you're curious.. scroll to the bottom.
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or do I have no right as a winner to request a reroll myself?
As others have said, this is correct.
It's polite to leave the giveaway feedback unmarked, while the GA creator resolves the matter but, ultimately, if the GA creator is unresponsive, your only option is to mark the giveaway as Not Received [once the site allows you to such, after a week]. In this case, that would entail "Not Received by Winner", rather than the usual "Not Provided Properly by GA Creator"; The important part is to have not revealed the key and to have clarified the premise either in the GA comments [preferred by staff, by previous statements they've made] or in an Other ticket. It appears you've already done both.
If you've already revealed the key, then it's really up to the GA creator if they trust you enough to allow a reroll. By site rules, it'd be your responsibility to activate the key at that point, so you'd likely eventually get in trouble for not doing so.
If you haven't already revealed it, then just mark it Not Received whenever you feel the icon has become too annoying to deal with, and leave it to the GA creator. So long as you've got that message in their giveaway giving them permission to reroll, they can still reroll or delete the giveaway whenever they're up for it. (Strictly speaking, in this particular arrangement, they could eventually reroll any time they please regardless, since the 'winner hasn't claimed the key in a week' provision would apply. Your comment just allows them to skip providing proof of attempted delivery.)
There are only 24 active Request New Winner tickets [ see: https://www.steamgifts.com/stats/community/support, accessible via the Stat page linked from the navigation bar in the bottom right of the site ], so there doesn't appear to be any delays in handling of reroll requests originating from the site staff. (On the other hand, that number hasn't changed since combatbeard mentioned it twenty minutes ago, so staff CLEARLY is slacking. 🙄)
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But why would he mark it as Not Received if the creator did send the key? The trophy icon blinks when the key has been sent no? If he marked it as Non Received it could affect the creator, I'd say that he has 2 options, 1. Contact the creator through Steam if they're not online on here and explain the situation or 2. Just activate the game on their account and mark as Received
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Received or not received doesnt technically have anything to do with if the key is sent or not. It has more to do if you have activated the game on your account or not.
In this case he asked for reroll. It has gone over 7 days and if the key isnt revelead then marking it not received should be perfectly fine if there is no respons from the creator.
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madsession's comment is basically the tl;dr version of this one, so this one is more for those still confused and wanting a bit more elaboration on the matter.
But why would he mark it as Not Received if the creator did send the key?
In this case, that would entail "Not Received by Winner", rather than the usual "Not Provided Properly by GA Creator"
If the English on the site's terminology is confusing, try reading it as "Didn't Receive" rather than "Not Received". The label can as easily mean "didn't accept" as it can mean "wasn't given", as with "I didn't receive it when it was offered, I just left it there on the counter" or "I didn't receive it, I'm still waiting on it to arrive".
Again, it's considered impolite to jump to marking Not Received in situations where you're still communicating with the GA creator and have a reasonable chance of getting things resolved [a major example of this would be if you've won a prerelease giveaway; It'd be very impolite to mark Not Received prior to the game actually being released, or within the immediate timeframe duration of that release].
Beyond that, as I noted in the above post, the key factor here would be whether the winner revealed the key or not- if they did, and it's a working key, then the winner can no longer mark Not Received and, instead, is required to mark Received. After all, at that point, they have both been given AND accepted a working key, regardless of whether they activated it or not- hence, no longer qualifying for any of the three elements [provision, acceptance, functionality] which would allow for them being able to mark Not Received.
As far as affecting the creator, it would not, given that:
Of course, there are a few circumstances were there would be issue:
In any case, you have the right to refuse an unrevealed/unredeemed win. You're never* obligated to activate the game on your account and mark it as received (at least, not prior to accepting the win), nor to perpetually keep the giveaway active after you've already refused it. That said, you'll want to keep the GA creator's circumstances in mind, and communicate clearly. Failure to do either of those will give the impression of being a rather unpleasent individual to other community members [ie, potentially soliciting blacklists for yourself] and, as noted above, can even potentially lead to suspensions.
* Note, for example, how problematic it would be if you won a game you'd already acquired from elsewhere (but hadn't yet synced to SG, or wasn't able to filter out via sync due to it being a DLC or bugged).
On the other side of that, you're effectively signing off on the win when you reveal a key. At that point you've already confirmed that you want it and intend to put it on your account. As I noted, you could still potentially arrange something with the GA creator but, all the same, you've already thrown away your inherent right of refusal. In that instance, you could no longer justify a Not Received and would in fact be caught between the two options you just presented: That of leaving the giveaway active until the GA creator responds, or of activating the key.
Of course, if the GA creator responds that they expect you to redeem the key, then you'd want to do so promptly, as staff would then consider it as a Non-Activation on your part (and, going off past experiences, staff'd then forcefully mark the giveaway as Received, subsequent to the GA creator putting in a Request Received Feedback ticket- meaning you'd be getting a suspension for the Non-Activation while still ending up with the same end result as far as the Feedback).
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Ohhhhhh I see, I definitely had the wrong idea then, thank you so much for taking the time to write such a detailed reply!
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First I was like "what's wrong with your keyboard?" but then I got it and gotta say, very clever :D
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Cat, 1 Cat 2, and Cat 3 (I'm not really good with naming things)
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The best thing my 1,5-month-old kitty has typed so far is 666. She jumped on my keyboard while I was trying to work, casually typed "666" and hopped away. I'm still waiting for that devil she was summoning to show up.
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I'm sorry about this thread, and I kinda hate being this person, but I don't know what else to do.
Here's the thing: two months ago, on March 16th precisely, I won a giveaway for a game I was interested in winning at the time of entering.
Upon winning I had had some time to inverstigate this game a bit more and realised I was not that much intersted in it, so I would rather not win it.
(mind you, I don't like having things I don't use, let alone games I don't play, and would rather let the game to someone who would actually play it, even if I'm pretty confident it will ultimately land in someone's backlog. Well – not my backlog. It doesn't need to grow any more)
Now for the important part: I left a comment on the giveaway to tell the creator they can ask for a reroll.
I waited two weeks, and the little trophy notification was still there. I thought the creator had not seen my message, and decided to ask for this reroll myself, which I did, explaining the situation.
I've been waiting ever since, the trophy still blinking with that little red "1". It's been two months now, and I've had absolutely no news from either the giveaway creator or the support
Is the support just super slow, or do I have no right as a winner to request a reroll myself? How can I get this situation resolved, apart from just waiting who knows how many months?
I remember asking for rerolls a couple years ago and it never took more than a few days.
ANYWAY! Thanks for listening to my ramblings, and perhaps for answering. Here's a little giveaway for your trouble, nothing super fancy I'm afraid, I was hoping to get something a little more interesting to gift but I didn't. Feel free to enter even if it's just for letting it gather dust in your backlog, I don't mind.
Have a wonderful day and thanks for reading :)
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