I really don't know where else to go to. For the past few months at least, I've been having the problem where Steam keeps saying "No Connection" and "Retry Connection" but never connects. I'm currently on a Mac and have a 5 GHz wifi connection. I'm not offline. It also thinks I'm in Atlanta but when I try to fix it, the application stops responding so I have to force quit. I've searched online and tried all the solutions, but nothing has worked. I keep clearing the download caches, trying to change my region, quitting and reopening, shutting down my computer then restarting, and more. The only thing I won't try is completely uninstalling it bc of the headache that brings and I don't want any corrupted saves.

I was wondering if anyone had this problem, and how they fixed it. I would be eternally grateful. Thanks.

3 years ago

Comment has been collapsed.

steam says ur online now.

3 years ago
Permalink

Comment has been collapsed.

Yes, but it doesn't say that for the steam client app. So I've been having to play on offline mode.

3 years ago
Permalink

Comment has been collapsed.

i know nothing about mac, all i can recommend is going for the uninstall reinstall. copy/move your install folder and cloud all your saves.
thats a weird bug

3 years ago
Permalink

Comment has been collapsed.

No, I didn't have steam open in the app. It was saying I was online on my browser. It's not a bug.

3 years ago
Permalink

Comment has been collapsed.

So it's steam client in mac. did you check your firewall ? or did you allow steam in your firewall ? or did some anti-virus disable your steam client ?

If you decide to uninstalling steam client, try to backup your steam->steamapps->common and don't forget the appmanifest

This just my guess, maybe work or maybe not

3 years ago
Permalink

Comment has been collapsed.

I allowed it into the firewall. I don't have any anti-virus software afaik. If it doesn't fix itself in a few days, I'm praying it won't come to that.

3 years ago
Permalink

Comment has been collapsed.

Did you set steam client in public or private connection ? did you try other wifi connection ? or maybe your Internet Service Provider block connection to your steam client ?

Good luck, hope it will fix itself.

3 years ago
Permalink

Comment has been collapsed.

Other wifis won't work. How would I change the steam client connection?

3 years ago
Permalink

Comment has been collapsed.

idk how to set it in mac, because i dont have one

3 years ago
Permalink

Comment has been collapsed.

top left corner; somewhere in the settings you can tell the client whether you´re on a public or private computer iirc
edit: (looked it up - unless the clients layout is completely different on Mac the path is Steam > Settings > Account check/uncheck the last box; silly question; is it possible the client is signing you in in offline mode ?)

phew Big Sur - that´s quite a stretch from Atlanta

3 years ago*
Permalink

Comment has been collapsed.

That might be the issue? How would I fix that tho?

3 years ago
Permalink

Comment has been collapsed.

Just look top left again; the second line under Steam should say go online/go offline depending which mode you´re in.
So if you´re set to offline mode just go online - you´ll have to login again and should be good to go ..

3 years ago
Permalink

Comment has been collapsed.

Unfortunately, it says I'm currently online and just go offline. Damn. Ty anyway. And yeah, I'm on the West Coast so Atlanta is far :/

3 years ago
Permalink

Comment has been collapsed.

Damn it is. That´s not peachy at all - maybe as a Hail Mary try going offline, then back online ?? Then again could be Steam itself or the Internet is acting up and there´s nothing wrong on your end. I think they´re all running on fumes because of the pandemic and people staying home & causing much more traffic than usual. I had the occasional trouble with Steam myself in the last weeks, like server overloads they usually only have during Summer/Winter Sales. I´m in Europe btw
Anyway I hope you´ll get it sorted out soon; sry I couldn´t help more °\°

3 years ago
Permalink

Comment has been collapsed.

Ty. You've been a lot of help as it is. I'll keep praying to the steam gods and (if it doesn't resolve in a reasonable time) uninstalling might be the only option.

3 years ago
Permalink

Comment has been collapsed.

Thanks, you´re welcome. Have a spot on my whitelist at least 💙 - so it wasn´t all for nothing ; ]

3 years ago
Permalink

Comment has been collapsed.

Thank you! I already added u to mine lol. I really appreciate all the help.

3 years ago
Permalink

Comment has been collapsed.

LoL - appreciated. You know what, if that´s alright with you, I´ll add you on Steam aswell.

3 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 3 years ago.

3 years ago*
Permalink

Comment has been collapsed.

No, I just have my MacBook. I'm on Big Sur.

3 years ago
Permalink

Comment has been collapsed.

are you connected through a vpn or proxy? that's pretty odd if it thinks you're in a place that you aren't. definitely seems like some kind of ip address mix-up.

3 years ago
Permalink

Comment has been collapsed.

No. I have my home wifi (it's a mesh network) and I don't use vpns.

3 years ago
Permalink

Comment has been collapsed.

Is it odd? I've had that type of wrong location thing in other apps way too often, specially when connecting trough a wifi with ADSL connection, is not that rare for me to be shown as if I were in some other province (same region always tho).
I imagine some of my accounts go into alert when they see my phone's 4G connection in the right place and my PC in some other city.

3 years ago
Permalink

Comment has been collapsed.

I've had the showing offline issue a few times recently, and I'm not on a Mac, so I wouldn't focus on that too much. I can try changing it to online or connect but it does nothing. Fortunately it doesn't happen too often, and restarting Steam or my system has sorted it every time so far. Of course, it's not a long term fix as it doesn't prevent it happening again, but it doesn't happen enough to bug me too much just yet.

3 years ago
Permalink

Comment has been collapsed.

I know this might be stupid idea, but maybe your wifi adapter is not working correctly. Have you tried cable connection?

3 years ago
Permalink

Comment has been collapsed.

The only thing I won't try is completely uninstalling it bc of the headache that brings and I don't want any corrupted saves.

It's pretty straightforward. Even more simple, just delete everything except the SteamApps folder and the Steam executable, and (assuming nothing has changed) it'll force a redownload of the Steam files when loading Steam up again. (And if it for some reason doesn't work out as expected, you can always just unrecycle the files/move them back into the folder from whereever you stashed them.) That approach worked well for fixing an issue I had in the past. There shouldn't be any affect on saves, as those'd be in the My Documents or SteamApps folders, or on the cloud (which wouldn't inherently be affected in any way by local changes).

3 years ago
Permalink

Comment has been collapsed.

^This.
I used that method once when I reinstalled the OS in another partition and didn't feel like downloading all my games again. Don't know if it works on Mac tho, I've never used one, only Windows and Linux.

3 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 1 year ago.

3 years ago*
Permalink

Comment has been collapsed.

How would I refresh on the app tho?

3 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 1 year ago.

3 years ago*
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 1 year ago.

3 years ago
Permalink

Comment has been collapsed.

Just to let you know, if you die in Steam, you die in real life.

3 years ago
Permalink

Comment has been collapsed.

If you're using a firewall make sure that all the relevant Steam executable files (or whatever the MacOs equivalents are called) are allowed internet access.

3 years ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.