It seems this thread has everything you need to know.
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If this is for Soulblight then, putting aside any broader deliberations over the how the retailer may or may not have presented information confusingly, there doesn't appear to even be a valid key available for RU/Belarus to begin with. https://steamdb.info/sub/127977/info/ appears to be the only key listing that isn't for developers or beta testing, and it strictly prohibits those regions.
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A key is not working in a region that Fanatical says it would work in.
Has anyone seen this problem?
Backstory:
I did a GA not realizing the key from the Earthquake bundle would not activate in Russia. The winner is in Russia. I went to Fanatical, found a good price for the same game, and checked the Activation limits. That pop-up said it would activate in the Russian Federation. I bought the key and passed it to the winner via Steam chat. The winner says that key gets the same result. https://i.imgur.com/kuxsTDS.png.
Should I complain to Fanatical?
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