Let's share some situations and how we would react to them.

Situation: You take issue with the actions of someone within an organization. You make a formal complaint about their actions. Sometime later you receive the official response to your complaint. The issue has been closed. But take note of who was the one to review and respond to the complaint. It was the one you were making it against in the first place. What would you do?

10 years ago*

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What?

10 years ago
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The purpose here is to present scenarios that people could potentially find themselves in and see how each people would react in them.

10 years ago
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Ohhh okay, took me a while to get it

10 years ago
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Kill everyone.

No witnesses...

10 years ago
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Someone has been playing too much Hitman.

10 years ago
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  1. If the issue was actually solved (and the person involved is mature), then it feels ok. Problem pointed out, person aknowledged and solved.
  2. If the issue is not solved, try contacting directly a peer or a superior of the person involved, with all the data in your possession and let them decide.
  3. If the issue is "solved" but the person isn't very mature, keep an eye open for retaliation (and/or point 2).
10 years ago
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That in itself is a mature way of looking at it overall. Sometimes we need to take a step back in order to prevent emotion from dictating our actions rather than reason.

10 years ago
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Situation #2: You purchase some sort of electronic device (let's say a laptop). Without paying attention to the fine print you only later discover that you signed up for a service plan that charges you a monthly fee. You neither want nor need the service plan. What would you do?

10 years ago
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Start producing meth to pay the fee.

10 years ago
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Shave your head,change your name to end with ''berg'' then start telling people that you are the danger,

10 years ago
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Get glasses and a magnifying glass.

10 years ago
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Consumer laws should protect you and give you the opportunity to cancel the subscription. If there is such a law in your country, remind them they should obey it.

10 years ago
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There is a law, and you should be able to cancel the subscription.

10 years ago
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An interesting fact on this one. In situations like this, depending on your state laws for oral contracts, a company must be able to product the contract you signed. If they are unable to product the contract not only must they stop charging you, but they may even be required to return what you already paid for the service plan. Request a copy of the contract. Worst case they have it and you have to look for other avenues.

10 years ago
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remember to always always read that fine print on every contract, including emails and the patriot act and the likes. ( oh wait not a contract. )

10 years ago
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Stop paying the fee obviously, or charge back everything and reformat said laptop.

10 years ago
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Many stores won't accept a PC back if you format it. Also, a lot of OEM machines have a hidden partition with important data needed to boot the system, which often gets corrupted / wiped by people who don't know it exists when wiping it. If you ever want to return a PC (or laptop), just call the store first and ask them if they would like you to format / reinstall the OS, which you should only do if you had an OS (and thus license key) / some sort of "recovery CD" bundled with your purchase. See what they say.

If they ask you to not format it, delete all browsing history off any browsers you've used (including - very importantly - cookies), uninstall any programs you have installed, then use a secure wiping application such as DP Shredder or Eraser that overwrites deleted files with random data at least 7 times (DoD standard) to delete all non-OS files on the computer (any personal files you created - easiest is to move them all to one directory, then wipe that dir. - best is to overwrite with random data instead of 0's). DP Shredder is the better choice for this as once you're done manually deleting files securely, it can also clear previously deleted files (such as those important browser cookies and cache) securely by overwriting all space marked as "free" on your HDD with 0's or random data a number of times (again, 7 is safest, 35 [known as the "Guttman" method] being a little overkill for this situation).

Then, once the PC is wiped clean of any of your personal data, return it to the store.

10 years ago
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But we don't want to return the laptop. We just don't want the service plan. Stop paying for service plan, chargeback everything, and remove the stalking software from your laptop. Tada!

10 years ago
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Depends on what business did it. Generally I would speak via phone to someone about the problem and see if any compromises can be meet or if the monthly fee can be discontinued. If the laptop was payed in full, I do believe you are not bound to pay for anything else.

10 years ago
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That would come down to the contract you signed, if any. The actual legality will vary based on location.

10 years ago
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I would probably reopen the complaint and ask for another staff member to review it.

I would then be completely unsurprised when I got the same response because I was actually in the wrong.

10 years ago
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Not all support is unbiased, and fair in their actions. Nor are all support issues / tickets people make raised people who themselves are in the wrong. I know you get a lot of that kind of nonsense here, but I really dislike this "oh support's always right" mentality prevalent among many.

If you've submitted a ticket through an open ticketing system concerning a specific staff members' actions (regardless of what staff / what they support), not only would it be an amazingly basic conflict of interest that any decent company would want to avoid to have that staff member deal with the ticket; it also means, that if that staff member is dealing with your ticket (considering a large corporation with many support agents and many tickets coming in daily), that chances are he/she's specifically fished your ticket out of the many to deal with, which more often than not denotes negative bias towards you and your complaint, lowering the chance you'll have your issue dealt with fairly to almost none.

10 years ago
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I can't say anymore here, but trust me. You'd agree with me on this.

10 years ago
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Then let's group this situation under "I know you get a lot of that kind of nonsense here" ;)

10 years ago
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Expose the corruption through whatever means you have to your disposal i.e. the press or an ombudsman.

10 years ago
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If the situation is severe enough, sure. It would probably be best to exhaust other options before that though. If this was your place of employment you would probably lose your job for bringing bad press.

10 years ago
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Take a dump on their desk. EZgame.

10 years ago
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To each their own I suppose.

10 years ago
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Beats being completely PA about it

10 years ago
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Passive aggressiveness seems less likely to land a person in legal trouble.

10 years ago
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^

10 years ago
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Someone has been on reddit I see.

10 years ago
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10 years ago
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Scratch his car, pour sugar into his car's engines and ruin the tires. Break into his house, trash his backyard, swap itens around the house, open bestial gay porn on his pc for his wife to find and leave some creepy message in the bathroom mirror a card saying 'im watching you'- and daily at 02:00 am call him on the phone (from a public phone) and only make deep breaths for a minute.

Keep that going for months, sooner or later he will retire for medical reasons or move from the town.

10 years ago
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Keep that going for months, sooner or later you will be "retired" to jail for stalking reasons.

10 years ago
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Assuming they get caught.

10 years ago
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So you have enough bestial gay porn to do it for months? Very suspicious butt you must be a great fan then.

10 years ago
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post a complaint to a higher instance, that is the review guy's boss

10 years ago
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That's a reasonable way of dealing with it.

10 years ago
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+1

Never give up. If you're right, you're right.

10 years ago
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Right and wrong are often times subjective. Morality itself can vary greatly from person to person. However, you clearly have an issue of ethics when the person you make a complaint against is the person who officially reviews it. The validity of the complaint at that point can easily take a backseat to the way in which it was handled.

10 years ago
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So reopen your ticket and ask for another mod, like I said.

10 years ago
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The purpose of this thread was to have an impartial discussion of issues. Not to escalate them.

10 years ago
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Most of the cases it doesn't matter in the slightest as it's pretty damn obvious. If you got a broken product or got charged more by mistake, it's obvious who's wrong here and there's a consistent reason behind the complaint.

There's no morality involved here. It's business.

If it's something relative and it's morality we're talking about, better get a third person in the scene, someone who can actually do something and see the points of view of everyone involved.

10 years ago
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Fair point. Often times simply discussing an issue with others can help to resolve it.

10 years ago
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Make a forum thread asking for advice but disguise it as a hypothetical scenario thread.

10 years ago
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Hey, I never called it hypothetical.

10 years ago
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Morality aside (because talking about morality in this situation is just silly), why are you complaining about a mod closing your pointless thread? Do you really care?

And I disagree with the suggestions that you re-open your ticket. There's a HUGE backlog of tickets to be answered. By submitting pointless tickets just to be an ass, you're actually delaying mod responses to your fellow community members.

10 years ago
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How do you define a pointless thread? You can check the forum at any given time and find several threads that have nothing to do with games, giveaways, or this site. Are off-topic threads (unrelated to games, gaming, giveaways, etc) pointless by default? If so, then so be it. I like to think that the average user, myself included, would read the rules of a forum before posting. I read them more than once.

Contrary to what you might think I do not do things just to be an ass. Nor do I make a habit of violating the rules of any site I am a member of. Off-topic threads, however, are not mentioned in the rules at all. If you do some digging you will find them mentioned here: http://www.steamgifts.com/forum/kA21E/notice-off-topic-spam/page/1

If off-topic threads are to be considered a rule violation shouldn't that be mentioned in the forum rules? Failing to do so only results in making more work for the support staff as they clean up off-topic threads that may not have been created otherwise.

10 years ago
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10 years ago
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I would create a thread asking for other people's opinions about what happened! ;D
oh wait...

10 years ago
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Threadception !

10 years ago
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Let's try a likely one.

Situation #3: You witness someone back into another person's vehicle. They appear as if they intend to drive off. What would you do?

10 years ago
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that !

But seriously, nothing, unless I'm close enough to write the license plate.

10 years ago
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The bystander effect is strong.

10 years ago
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"why didn't i realize that the car was open first?"

10 years ago
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Write down license plate, scream and yell at them.

10 years ago
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...and, more importantly: what would Harvey Keitel do?

10 years ago
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what would Brian Boitano do ?

10 years ago
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10 years ago
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10 years ago
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Anyone else feel like contributing a scenario?

10 years ago
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OK HERE'S MY SCENARIO

You order some pizza and not only the delivery guy is late, he brings you the wrong pizza! (and he steals the change sometimes...)
You call the pizza place, make a complaint about the guy and he's fired.
The problem is, later you realize the pizza delivery guy is actually YOUR MOTHER THAT YOU DON'T SEE IN 30 YEARS!
What would you do?!

10 years ago
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I call a friend so that he can eat the pizza.

10 years ago
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As written and directed by M. Night Shyamalan.

In this situation I would contact the pizza place and explain the situation. If they were unwilling to provide her contact information I would probably leave it at that. If we haven't seen each other for 30 years there is probably a good reason for it.

10 years ago
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PLOT TWIST YOUR MOTHER DIED 30 YEARS AGO WHICH IS WHY YOU HAVEN'T SEEN HER

IT'S THE ZOMBIE APOCALYPSE

10 years ago
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here is a better scenario: you order pizza and she comes to your house to deliver it and it also appears that her car broke down, she's two towns away, you just broke up with girlfriend, and your hard drive that you store porn on is now damaged.

What would you do if she's only into girls and she happens to see a pink rubber dildo from saints row which you bought only for self-defense hanging on your wall?

10 years ago
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Don't give a fuck, eat the pizza. ;)

10 years ago
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Order more pizza.

10 years ago
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Tell her no wonder she's working a dead end job messing pizzas up. Now go get me another one or no tip.

10 years ago
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BUT WHO WAS THE PIZZA????!!!!

10 years ago
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panic

10 years ago
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Closed 10 years ago by Searoth.