I'm launching a boycott of Get Games Go.

I warned Get Games Go of what was going to happen if they didn't give me satisfaction. Over the weekend I did a massive giveaway of over $500 USD worth of steam games. Things went well I bought from Steam, Green Man Gaming, THQ and Get Games Go to get the most value out of the games I could give so that I could give more. Things came to a halt when dealing with Get Games Go, when I bought a Steam Key and it turned out to be invalid, when I gifted the key. I was shocked and to fix things (thinking it was just a region) I bought a steam direct copy and then started a new giveaway. When that give away ended the same result was found - invalid key. I contacted Get Games Go customer support, they said my account had been blacklisted and that my card wasn’t charged even though my card clearly showed charges from Get Games Go. They said, also in that reply that the money was refunded and that my account was off the backlist. So I tried to do the purchase again: Same results. I then informed them that if I didn’t get any resolve that I would start a boycott of their company and I would post out chat log to show the community how mistreated I have been. I’ll post the logs in edits.

Get Games

Your order receipt and confirmation

Thank you for shopping with Get Games

This email is to confirm that your order has been placed.

Details of your order are listed below.
Order Information
Order number: GGG0987195922920FA8
Placed date: 13 January 2012 20:36

Order Details
Stock code Product name Price Quantity
GGF000710 Sonic Generations 14.99 1
Order Value: $ 14.99
Discount: $ 0.00
Delivery: $ 0.00
Order Total: $ 14.99

Payment Details

the first bill, key was sent later it was a dud.

here's the key they sent me that was invild. I started giveaway there after.

I then bought The full copy of Sonic Gen off steam to Gift first winner, thinking it was a country thing.

then 2nd winner came up and then I wort GG about the issue I got this responce:

Hi,

It looks like the card was rejected after purchase and the orders were cancelled. Your account was then blacklisted as the system detected unusual buying patterns.
The card has not been charged.
What was it you needed the 2nd key for? I can then unlock your account.

My account was then Unlcoked ater a long crazy back and forth. then I bought the game again:

Order Information
Order number: GGG099155D8AC32DF78
Placed date: 17 January 2012 01:14

Order Details
Stock code Product name Price Quantity
GGF000710 Sonic Generations 14.99 1
Order Value: $ 14.99
Discount: $ 0.00
Delivery: $ 0.00
Order Total: $ 14.99

and got a new key.

Get Games

Thank you for purchasing from Get Games

This e-mail contains important information regarding your purchase of Sonic Generations

Please print it out and/or store it – you may need it to re-install your product in the future.

Your unique activation key for Sonic Generations is SORAJ-M3JUF-UTPK8

it turned out to be invaild.

I then sent them this ticket:

Well Ok I'm putting in a new ticket for I don't know whatg is the
issue with my requests. Ok so I ordered a sonic generations key via
you guys. You said that you locked up the key b/c of some anomoly- no
too sure what but hey. Then I was told my account was unblacklisted
because I informed you guys that I had bought the keys for a contest.
Then I bought another key, as informed I could do. The other key
turned up invaild again. Now I might not get my card refunded till
7-10 days and if I don't get a response to my liking then I'm going to
launch a full on boycott of your company b/c your taking my money
giving me a recipt and then giving me invaid keys. I don't know what
you guys are doing but blacklisting accounts because they paid is not
right. I buy and support from retailers all over and you guys are the
first one's I've come into an issue with. Last weekend I gave over
$500 worth of games out to the steam gifts community and trust me
there will be an uproar if this doesn't get settled. if you scroll
down on this link to top contributers you'll see my name at number 1:
http://www.steamgifts.com/. Now I don't want to be rash but I have a
person waiting on her game that I bought from you and if I have to say
that I can't give her game because you won't help me. I'll be upset. I
own a bakery and I don't like my big paying customers to be upset. Now
I've tried to give you guys 30 usd thus far and would like to continue
to support but thus far all I'm getting is, well someone who seems to
not really think it;s a big deal. it is. You've taken my money twice
and then given me two invaild keys. you've given me an invalid key
with Order number: GG099155D8AC32DF78
Placed date: 17 January 2012 01:14 and Order number: GGG0987195922920FA8
Placed date: 13 January 2012 20:36. Now you say you've refunded the
first one. But the money was still taken from my card and I still have
to pay the cards processing fee. Now I'msending this pst to you and
saving and will post on steam gifts if I don't get a proper response.
I think I've been vary clear and look forward to resolving this issue.
sorry to be rash but would you support a company that treats it's
customers like used meat?

and then I got this:

Hi there

Firstly, I’d suggest you don’t keep sending mail with different threads. It makes it very hard to keep track of.

We replied to you on Tuesday explaining that your account was blacklisted.

The only money we have taken from your credit card (on the account attached to this e-mail address) is $14.99 on 29/12 via PayPal for a copy of Sonic Generations. Everything else has been blocked and you have not been charged.

We have no idea why your card was rejected - card companies don't pass on that information - but it is most likely due to 'suspicious activity' - purchase from somewhere 'outside customer's pattern', multiple purchase of the same order in quick succession etc etc.

The account and cards remain blacklisted. We took you off the blacklist because you said you wanted a key for a competition but this now seems not to be the case. You appear to be trading them. If you want to buy Steam games and give them away, why not buy them direct from Steam?

Kind regds

Dermot

So yes I will buy from Steam directly in the future.

oh and her's my response to GGG for replying to me on here.

Sorry have having to be so harsh but your calling me a liar set me off
edge.(We took you off the blacklist because you said you wanted a key
for a competition but this now seems not to be the case. You appear to
be trading them. ) The boycott isn't for the internet but forthe
steam community. The issues isn't about the funds or money- I don't
care about that the issues is we are a community that gives out games
and by giving me a key, you set me up and anyone else up for a bad
rep. The fact you wouldn't act to resolve the issue or even read my
full post shows how much you don't or didn't give a damn about my
busniess. It's a pity you don't have yor stuff together. My card is
vaild btw. So's my paypal and greenman and steam and everyone else out
there accepts my card. If there's not enought funds on my card or my
card is on lockdown they don't send me a bad key wich is the issue.
The site you posted on has users that canoot afford to have thier reps
tarnished with bad keys. We are doing what we do to fiht piracy and
share with what we have to give. You never adressed that issue and if
you do decide to deal with this issue then post it on steam gifts.
Untill then, fo the steam gifts website you do more potentail harm
with the way that you do your busniess then not dealing with you. Now
you can call me names all yuwant rage but I'm not saying you stole
from me - don't care if I lose $120 or so. I'm saying you mislead me
and when I brought that up with you you told me that I didn't get
chaged, and yes the money was put on pending. But when you issued me
the key and just left it without any notification of bad paymnt or
what not that is the issue, if you wanna ignore it nor not- tht is why
you are being boycvotted. the people on the site- not the leechers but
the ones who spend thier money know this is the case. That's why I
posted all of why I said and you said to show what the real deal is.
toobad you didn't take the time to read it before shooting your leagal
mombo jumbo about a payment that may or may have not occured. That was
never in dispute. Anyway good luck. I do repect peopel who help out
the industry, that you do, but a bad model is a bad model. I'm a nice
guy yo could still even try and give me some customer service and help
me troubleshoot the issue- though I did buy sonic from steam to gift
to the winner. Oh and I gift I don't trade thankyou.