Your friend just needs to format it. All fresh disks come without being formatted so they don't appear right away. Can't really remember where was it on Windows, but he should check for disk management. The disk should be seen there.
There are also CMD commands but I should check them first.
Edit: Here are the CMD commands:
diskpart
list diskThat should show the disk. If that shows it, it also should be under disk management. He might have missed it.
Comment has been collapsed.
The disk doesnt show as unformatted.
We removed the first disk and used only the new one, booted up windows 10 from a flash drive and were able to install windows 10 on the new disk.
Then installed the first disk and both disks show.
Now if we boot with the second disk (win10) both disks show. If we boot with first disk (win11) only the first disk shows.
The thing is that the second disk says it is compatible with windows 11 but clearly that doesnt seem to be the case.
Comment has been collapsed.
That sounds like a compatibility issue between Windows 10 and 11. There shouldn't be a compatibility issue for any disk on any operating system, even for old ones. Yes, there are good and bad disks but the structure is pretty much the same for all. I can use a 20 year old HDD and it would boot Windows 11, not practical though.
I checked the laptop specs, and there is an NVMe SSD. I assume the second one is SATA SSD? If that's the case, Windows 11 might only want to use NVMe for boot process since it's not empty. However, if you format the second disk as a standard NTFS partition, Windows 11 should see it as a storage unit. It might not be the case if it has another Windows version. However, the disk still should be seen on disk management, no matter what's inside of it.
Comment has been collapsed.
Both are NVMe, he said below that the new one is a Fanxiang S500Pro 1TB
https://www.techpowerup.com/ssd-specs/fanxiang-s500-pro-1-tb.d1438
Comment has been collapsed.
It seems both are NVMe (thanks to orono). Is the older one is smaller than the new one? Windows has a habit that installs EFI partition on the biggest drive present, even if it's an old HDD. For example, if both SSDs are in-slot while you're installing Windows, when you install it on the smaller SSD, the EFI partition will be installed on the biggest one. So, you won't be able to boot that Windows unless both SSDs are plugged in. Not exactly sure how this is related to your problem however.
Comment has been collapsed.
The older one is 500gb and the new one is 1TB. Crazy problem that is happening. I havent talked with him since yesterday but I told him to try and upgrade from win10 to win11 on the new drive to see if by that way the disk is compatible or whatever. If that doesnt work he will send it back and get a new one
Comment has been collapsed.
I don't think there will be a problem when he'll try to install Win 11 on it but will he use it as a main drive from now on or it will be just additional storage? If latter he should plug out the new SSD when he installs Windows on other drive, otherwise that Windows won't boot without the new one also plugged in.
If Windows can't do the partitioning (which is weird), I would use a bootable Linux and do the partitioning via Gnome Disks. Win 11 should be able to see it once there is a partition table on the disk. However, if you installed Win 10 on it, there should be already a partition table on it. So, once start to install Win 11, just install it without upgrading. It would be faster. He might want to backup the Win 10 key beforehand in case he doesn't know it. He can use free version of this to extract it.
Comment has been collapsed.
The old SSD is a Samsung that came with the laptop (Samsung MZVLB512HBJQ-000L2) and the new one is a Fanxiang S500Pro 1TB
Comment has been collapsed.
the laptop bios is very simple and doesnt have those options
Comment has been collapsed.
Is the computer booting from an SSD and the new drive is a mechanical hard drive? Maybe there is a setting in the BIOS that is preventing a mechanical drive from being used. I was searching online and someone said that disabling Intel Rapid Storage Technology fixed it for them, but I don't know if that is the issue here.
Comment has been collapsed.
Both are SSD. And inside the BIOS there arent those settings unfortunately
Comment has been collapsed.
Does it show in Device Manager and Windows Storage Spaces? But not Disk Management?
Remove it from Storage Spaces and it should show up in Disk Management.
Comment has been collapsed.
https://community.spiceworks.com/t/ssd-seen-in-bios-not-windows-10/825828/10
https://www.easeus.com/data-recovery-solution/hard-drive-recognized-in-bios-but-not-in-windows.html
https://forums.tomshardware.com/threads/ssd-recognized-in-bios-but-not-in-windows.2503720/
Why Does My Hard Drive Show Up in BIOS But Not Windows
Most reasons would lead to this error. If it's detected in the BIOS but not in the OS, it's likely that the driver being used by the OS is not compatible with the drive. It's also possible that one drive is compatible with AHCI and the other with legacy IDE. When you enable AHCI, Windows ignores the IDE drive. Thus, when you enable IDE, you can boot from the IDE drive, but Windows will ignore the AHCI drive. Other reasons can also result in this error and they are listed below:
Incompatible file system
Drive letter missing
Driver issues
Damaged MBR...
Make sure to atleast get the latest bios updates, i would say it needs to be initialized in device management, else wouldn't know from a distant, not really familiar with laptops and it's issues.
Comment has been collapsed.
The problem is that the laptop BIOS is very simple and doesnt have those options.
Comment has been collapsed.
BIOS is updated, is just that I forgot to mention that as because of that being updated and still getting problems I didn´t even mention it
Comment has been collapsed.
Laptops can be finicky about upgrades. Is his drive supported? My old acer had a very restrictive upgrade list.
Comment has been collapsed.
In your Windows search bar, type "Storage Spaces", then click on "Manage Storage Spaces."
in the window that pops up, delete any storage pools that have been created, as one may include the new drive, causing it to not appear in Disk Management.
After you've deleted the storage pool, reboot the machine.
Comment has been collapsed.
Does the disk show up under Device Manager, section Disk drives? If not, I think you're having a driver issue. Try downloading the driver yourself, or let Windows Update do it automatically.
Comment has been collapsed.
If your BIOS can see the drive and not disk management, then you may have an issue with Windows and drivers potentially. Normally, Windows 10 and Windows 11 can automatically install an SSD without any extra drivers, as long as your in AHCI mode in the BIOS. Also, make sure CSM is off and UEFI is turned on in the BIOS. The drive should then show up in Disk Management and be able to be formatted and assigned a drive letter.
If you have tried another NVME drive in that M.2 slot in the laptop and are having the same issue, then it sounds like something is definitely wrong in Windows, especially if the BIOS can detect the other drive as well. You may want to contact Lenovo and/or Fanxiang for further assistance, as they may know why it's not working in that laptop.
Comment has been collapsed.
Something to do with Windows BitLocker maybe? I had some drives vanish after an upgade and had to unlock them
Comment has been collapsed.
5 Comments - Last post 49 seconds ago by Hawkingmeister
6 Comments - Last post 4 minutes ago by TheLimeyDragon
35 Comments - Last post 5 minutes ago by Hawkingmeister
18 Comments - Last post 15 minutes ago by xfumblesx
1,062 Comments - Last post 22 minutes ago by sensualshakti
22 Comments - Last post 24 minutes ago by sensualshakti
1 Comments - Last post 58 minutes ago by Chris76de
27 Comments - Last post 46 seconds ago by m0r1arty
128 Comments - Last post 3 minutes ago by day81
26 Comments - Last post 5 minutes ago by Codric
38 Comments - Last post 8 minutes ago by raydotn
12 Comments - Last post 10 minutes ago by Yeet009
9,828 Comments - Last post 15 minutes ago by Sno1
129 Comments - Last post 20 minutes ago by aquatorrent
So a friend of mine decided to upgrade his laptop ( Lenovo Legion 5 15ACH6H ) with more RAM and more storage.
If he goes to disk management the disk is a no show but if he goes inside the BIOS the disk appears there.
I told him to swap disks just in case it could be a bad connection on the port but the new disk still only shows in BIOS and not disk management.
Is there a way to get this disk working or the disk could be malfunctioning or something like factory defect?
JE9C14B3992B1B9A74 to each number just subtract 1
3VDE2-175613DD-1F510 to each number just add 1
Edit: With Win10 both disks show, with Win11 only pre-installed one shows. If he can´t upgrade new one from win10 to win11 and make both disks appear he will return the disk and get a different one
Edit: He got both disks working with Win11, he usb booted win11 to the new disk and moved files and stuff from old disk to new one
83U92A818CC73AB0EA swap C with 5
PLZW4FAF6F9B16E6Z0 swap Z with 5
BW5HF4629FB3C35D33 swap 3 with 8
F7LZ9C25FYA28Y0YD0 swap Y with 1
EUFL6F746D0045F056 swap 0 with A
Comment has been collapsed.