I'm launching a boycott of Get Games Go.

yeah that would be the case if my card was in bad standing but all of my games, other then sonic were granted from Greeman gaming and steam- al abought after this transaction. AKA this was my first purchase.

it's invaild. If it was vaild this post wouldn't be up.

imaprofi.

+1

Yes, as well as his name, address, date of birth, SS#, and a list of his greatest fears.

You beat me to it by 10 seconds. :)

oh and way to show you don't read. rthe accidental copy paste of my gmg recipt instead of my GGGG makes you think that the whole article is about GMG instead of GGG? Even though all the way through I say GEt Games around 25-30 times?

yeah copy paste oopsie. now I'm locked out of my card again, will post the trasnaction before that one once I get sorted out.

not a bank it's a creditcard, only way to buy steam games from them.

no it's a credidcard, you cannotbuy steam games from them via paypal.

yeah theyrefunded the money but they revoke the key if issue. My issue is they gave me the key meaning that my cards gave them th money for a bit. It's BS. Don't give out bad keys. That why the boycott is that we get eys to gift and if they gonna send us bad keys then we get screwed. Once a key is sent it means we paid- or at least should. They have a bd busniess model.

only prob is that they are an authorised retailer for steam.

payment was refunded, as I said. You sent the key as it was processed. I told you guys I'd do this. You called me a liar (e took you off the blacklist because you said you wanted a key for a competition but this now seems not to be the case. You appear to be trading them.) in your reply, even though I showed you evidence that it was a gift here. now you are accusing me of fraud? I gave you the link to this site. i told you i I didn't get anyhelp resolving this issue I'd do this. I have all of the info in this post. I have not altered any of the sent messages. Now you make this to be about my card? It's your busness model that is flawed not my buying habits.

but thanks for comming out and showing your true colors. oh and it's not about a creditcard being declined. MY credicard doesn't get declined, just they protect me from bad sellers, I guess. The issue is your bad busniess modle and giving out faulty keys. you send out a key with a recipt it means payments have been made. aka the key should be a vaild one. If the card is bad then it won't go throgh with the charges and I won't get a key.

lol'd at "there's no such thing as bad publicity".

"oh, that's the store that sells invalid keys! IT'S SO FAMOUS FOR IT. I'll buy some and post it on facebook"

this is not serious.

It's good that you took the time to reply, but after hearing your side of the story it definitely sounds like you mishandled the situation. Mistakes happen, but it would be a good idea to take a break from defending yourselves and consider how you could improve in future.

Addressing the points that you numbered, one by one:

1) and 2) Why would you give him a refund if his card was not charged? It sounds as though you did charge him after all, gave a receipt, and then issued refunds. That is very different from not charging - especially since his bank seems to burden him with transaction fees.

3) "Advised to reject" but the card was already accepted? That's very different to being declined. "Advised to reject" is heuristic speculation - maybe you're based in a different country to the sites from which your customer usually buys. If you were about to ship an expensive package to him then this would be cause for caution, but here you're liable for no more than possible chargeback fees if he turned out to be a bad apple after all. If you wanted to be prudent you could have honoured the sale but put his card number on a probation of sorts, refusing additional sales using that card until the chargeback period is over. Then you'd know he's at least somewhat trustworthy.

4) You can have keys revoked, right? That's what you did, after all. What is the chance of a false positive? What do you stand to lose if you incorrectly trust him versus if you incorrectly distrust him? With the information at hand it looks like you chose the path of greatest risk.

5) The customer's explanations are consistent and verifiable. No cause for suspicion.

6) If you don't want to sell multiple copies to a single person then simply don't agree to sell any copies after the first. The alternative - giving out bad codes - can really kill your reputation. And don't go blacklisting people on the mere speculation that a good reason to blacklist them might come along - that can come back to haunt you. Finally, regarding the "philanthropic exercise": it appears to be the case after all.

I'd be grateful if you avoided misleading statements like "The bottom line is that if a credit card gets declined, it gets declined". This is a case where the credit card was accepted and you voluntarily reversed the transaction, wasn't it?

Now, you were probably within your rights to cancel the sale, and schalart is within his rights to be upset, and others here are within their rights to avoid doing business with you. I hope your store grows and becomes successful, but that won't happen if potential customers can't trust that you'll honour your agreements or have to worry about being blacklisted without provocation. Myself, I've had good experience with you after spending a few bucks on your Little Big Bunch (I would have paid more if I knew then how good Explodemon is!) so please understand that I'm not just ragging on you because it's the popular thing to do in this thread.

it's your business what you do with anything you buy from us, we aren't that keen on manually unblocking credit cards if they are being used to buy multiple copies of games that are being passed on to other people

I have to admit that I'm not entirely clear if these being given away as some sort of philanthropic exercise or if there's anything to gain by doing. Anyway, none of our business, but if you are going to do it, we can't really help if your card is bounced.

I take issue with those two sentences. You're goddamn right it's none of your business, and then you go back and say "oh its not our business, but we're going to provide different service based on it". For the record, the games given away on this site are purely "philanthropic exercises". Nobody gets ANYTHING from giving away a gift. But apparently that means you're less likely to unblock their credit card.

So let me get this straight - you've had an account here on this site for a whole month and you still have no idea what it is or how it works? Are you really that dense? And yet you find the nerve to question your customers motives. Seriously dude, you should be embarrassed.

Your responses indicate that you can hear, but don't listen. No one would want to win the trust of a company that treats its customers poorly. Instead of trying to resolve issues all you've done is point fingers and cry that it's not your fault. First rule of business - the customer is ALWAYS RIGHT. You don't win any points for attacking your customers, you win them by providing a better service. Had you responded "Here is the problem we're having...<yada yada yada> You will have to resolve it with your bank first. We're sorry for the inconvenience." then the situation wouldn't have escalated to this point and everyone would be happy. The wrongs are all on your end here, canceling the keys without explanation then blacklisting your customer and trying to play a white knight. Your entire post is full of fail, reflecting both your ignorance and your company's negative, inexperienced attitude. Your support team told your customer to shop elsewhere - very sound advice that we'll all be glad to take.

Thanks for the explanation. This helps explain why my credit card stopped working at the end of the Steam end of year sale in 2010. I guess all these little purchases make the card suspect.

1. you should never list when, how much and what method a customer purchased an iteme form your sit on a public forum, you are endangering him by doing so.

2. why would you use a public forum to argue about a private issue. in all honesty if you would have tired to explain things better to him in private, instead of harassing, and defaming his name publicly

3. We dont need to gain your trust, you have to gain our trust. How can i buy from you if you are not going to give me the goods/service that i paid for

4. by doing this, you are hurting your case more than helping it

5. if i want to buy $100 worth of game at you site and then never install them or give them to my son, it none of your business.

That's why I said this post isn't serious. I find it hard to believe such a terrible answer actually came from the store.. though it's even harder to believe that some random guy of the interwebs decided to troll like this.

I think the phrase is "Not sure if troll or just stupid".

Apt summation. I don't see that there's any more to it, aside from a somewhat inappropriate response from support (who have no business asking what the customer intends to do with the product purchased).

I can't help but feel this is being blown way out of proportion by people far too eager to champion the little guy over some imagined evil establishment. It is not that big a deal. Maybe we should all just move on?

really?

it's not about the money it's about them sending out dead keys. We are a gifting group. Meaning if you get a key it should be valid. If you don't pay for it you don't get they key. With steam trades and steam gifts the other party, not you, will find out.

and i'm guessing you did it when you could exploit the 0.00 payment, serves you right if so

you're a bad person