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Giveaway problem

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ts

I made a giveaway, and displayed some restriction.

I asked a reroll, including screenshot of conversion with first winner where he recognized the reroll, beacuse he don't have all reqs.

Nothing to happen, and now I have 50% rates.

10 years ago*

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24 Comments
akfas

11 Entries....

10 years ago
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ts

and...?

10 years ago
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akfas

weird that you have problems..

10 years ago
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ts

and you have bigger problems

10 years ago
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akfas

what?

10 years ago
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zelghadis

Did you ask support for rule acceptance? You cannot use special rules if you didn't receive staff permission first.

If you had a permission just bump your ticket until it gets answered - they will pick up new winner and it will fix your feedback ratio. If you didn't have the rule accepted beforehand - you must give the game to the winner or suck on not received.

10 years ago
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sviat

^this, if you didn't ask for permission, support won't reroll.

10 years ago
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ts

the "winner" accepted the reroll...

10 years ago
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zelghadis

he accepted it after you informed him he broke the rule you didn't have permission to use? ;p

anyway - like I said - bump ticket - at least once a week until you get answer.

Also - if he accepted the rerol loike you're saying why did he mark not received afterwards?

10 years ago
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ts

"Request a New Winner - Created by ts 1 week ago"

No one is answered.

Also - if he accepted the rerol loike you're saying why did he mark not received afterwards?

He made right, beacuse the reroll is not happened. (Display still winner as him).

10 years ago
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zelghadis

and still ignoring/avoiding answering the main question ;)

10 years ago
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ts

The main question why avoid steamgifts staff to answer my requests/tickets?

10 years ago
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sviat

I think you perfectly know what's the main question, just ignoring it ;)

10 years ago
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zelghadis

the main question I asked was and still is DID YOU HAVE SUPPORT PERMISSION TO USE SPECIAL RULES. (and bonus one WHAT WAS THIS SPECIAL RULE).

But as you're so eager to continuously avoid them - answer for first one is simple - you did not have permission. You won't get a reroll - even based on winner rejecting his win - he rejected based on false infor provided by you that he broke a rule, rule you had no right to use in the first place. So you may close the topic and send winner his gift, or close the topic, do not send and suck up on fairly earned "not received".

10 years ago
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ts

Pls. stop the drama.

I sent tickets, requests and waiting for a answer of support. What they respond, I'm going to do it.

10 years ago
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zelghadis

plus you still didn't answer the mostimportant question. Did you have an approval to use this rule in your GA? and what was this rule?

10 years ago
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Dhoomdealer

We'll have to wait and see what support says, but I think you're probably right

10 years ago
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Khalaq
(Senior Moderator)

This question, along with many others you may think of asking, is answered in the FAQ. If you have not yet read it, you should do so.

10 years ago
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Venhiem
10 years ago
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ozo2003

this is as wrong as it gets! OP, don't do it!
you can get yourself and current winner suspended!

10 years ago
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ts

Currently, I still waiting for support answer - still 8-9 days ago, until I will not give the gift to anyone.

I understand these days is hard - xmas, new year etc - but sad to see all staff member allways online and they're not doing anything.

10 years ago
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ozo2003

you do realize that you're not the only one with a problem here. they have thousands of tickets to reply to, and they are doing all this in their free time.
As already others said, just bump your ticket up

10 years ago
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ts

Already bumped, sent new tickets. I done with.

10 years ago
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Venhiem

Sorry. Deleted.

10 years ago
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