I would like to know how long does it take to get an answer in support, well it's been more than a day my request is pending in the support. How do i contact a moderator or admin. Please help.

11 years ago*

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Depends on the severity of the question, how many questions there are currently open, etc.

Patience, padawan.

11 years ago
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11 years ago
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11 years ago
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The support can't answer all the tickets in less than 24 hours. Be patient, they aren't robots.

11 years ago
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They can, unless there is some ticket spam about cv.

11 years ago
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They can, but they still aren't robots.

11 years ago
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Oh, you will wait, you will waaaait.

11 years ago
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thanks for you replies, well let me ask a question to you. Can someone create a profile here without setting up their Steam Community profile?

11 years ago
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Hem... What exactly do you mean?

11 years ago
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I mean can someone create a profile here at steamgifts.com without setting up their Steam Community profile? suppose when you click my profile you can go to my steam community profile right.

11 years ago
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It is possible to create an account using a valid account, then change your custom URL so SteamGifts won't link to it.

I would hazard to guess it's not allowed as it prevents the system from syncing with your account.

11 years ago
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Umm.. No. You can only change your custom URL, not your steamID64.. Which is what's used for synching..

11 years ago
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lol "then change your custom URL".."you can only change your custom URL, not your steamID64", thanks tips!

I understand what you're saying, but you made yourself look awfully dumb in the process. I seem to remember the link on the profile leading to your customURL, perhaps it's been changed or I was simply mistaken.

11 years ago
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I made myself look dumb.. Really now? Let's see who's really the stupid one here (tip; get your mirror ready)..

"lol 'then change your custom URL'..'you can only change your custom URL, not your steamID64', thanks tips!" - You butchered my words and removed the context of my sentence by ignoring the sentence after that (which is intrinsic to my whole statement) to try and make me look stupid - my last sentence gives meaning to "you can only change your custom URL, not your steamID64". I said what I said (so, the comment in its' entirety) to make clear that your earlier sentence of "it is possible to create an account using a valid account, then change your custom URL so SteamGifts won't link to it" was entirely untrue and illogical.

I just tested this by changing my custom URL from "oni_shinobi" to "testingthisout", and the link on my SG profile instantly linked correctly to my Steam profile, with the new "testingthisout" custom URL. Go ahead, try it yourself. The way Steam works, is that if you haven't set up a custom URL at all, it defaults to showing your profile permalink (which contains your steamID64). When you do set up a custom URL, it doesn't display your permalink/steamID64, but your custom URL. SG links to your permalink, which the Steam web API automatically translates to your custom URL - that's why my test worked..

SG uses your steamID64 to identify you / synch. Not your custom URL. How the fuck would that even make any sense whatsoever? People can change their custom URL at any time. How would syncs still work, then? Why the hell would SG use an impermanent, user changeable variable in its' database, rather than a unique identifier that's permanently linked to your account - steamID64? The sheer lack of any logic in your thinking is baffling in its' absurdity.

You are truly one of the most obnoxious, and idiotic users on the forums. Calling others stupid, when you make such enormous leaps of incredible idiocy in your argumentative tactics and reasoning. Trying to remove context from my words thus effectively removing my whole point to try and make me look dumb like a child cherry-picking words they hear, when your entire reasoning to begin with was so ass-backwards stupid, it hurt my brain. Go play under a bus, man. For real.

11 years ago
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And this is a perfect example of how you make yourself look like an unwarranted twat. You say something absolutely stupid and wrong and then rage at someone who corrects you by saying they're the one who fucked up.

11 years ago
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Well i checked someones profile named ?, when i click his profile what is see is
"This user has not yet set up their Steam Community profile.If you know them encourage him/her to set up their profile and join in on the gaming!" is this normal?

11 years ago
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So, basically this guy won your giveaway and you were checking out to see if he is a legit user. Seeing how there's next to no info about him I would be suspicious as well. I don't know what support will say but it is probably reasonable, in this case, to wait until they answer your ticket, even if it means you wait more than the 7 days that you are normally given to send your gift.

11 years ago
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Hey Noctis149 thank you, that's exactly what the issue here. I have no idea how was he able to register here without a steam community profile. Has this kind of thing ever happened to you or any other users, please post here. And i will take your advice and wait.

11 years ago
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I've not had any such issues myself but I think it is reasonable that you wait if there is a good reason. You can always sent the gift later, even after the 7 days, once you know everything is ok. Problem is you risk getting a "not received" but the winner/support can correct that later. If support is too slow to answer you can try contacting the winner yourself and explain the situation to him but better wait.

11 years ago
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okay thank you, i will wait.

11 years ago
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Remove da link please. (even if it is not exactly calling out, still)

11 years ago
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i did that, thank you.

11 years ago
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enjoy getting UNsuspended!

11 years ago
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Add him on Steam.
Ask how was his/her day.
Give him the game.
Tell him to mark as received.
Watch some good comedy before sleep.

11 years ago
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that's the problem i cannot add him in steam, he has no community profile!

11 years ago
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There is a big ass "Add Friend" button on your profile, even if you didn't set up your profile.

11 years ago
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are you using steam for the first time, you cannot add someone if he has no steam community profile. What are u man, we are all friends here, don't talk like that.

11 years ago
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k

11 years ago
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sorry if i was rude..thanks pal for posting your comment..

11 years ago
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You weren't rude, and you handled the conversation well.

11 years ago
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thanks

11 years ago
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Another day, another thread about us slacking.

11 years ago
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I know, right? :/

11 years ago
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Must be feel good to hear this everyday. :D

11 years ago
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No. Not at all.

11 years ago
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Sympathy #No Empathy

11 years ago
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Hey, for what it's worth. I think all of you guys are doing a great job.

11 years ago
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y u no do ur job?!?11!!?!1 u gettin payd so many monies to do it!!1!!one!1

11 years ago
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What are you doing in the forums? Aren't you supposed to be answering support tickets 24/7 without food, drink or pee breaks? Kids these days...

Back in my time we did tech support with a single hand while cutting down trees and battling bears with the other. And we didn't have those fancy computers. We wrote our answers on postcards using our own blood for ink. We even hand-delivered those barefoot, in 12 feet of snow and uphill.

11 years ago
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Another day, another reason to ignore support for that day.

11 years ago
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People. Stop being so inpatient, stop posting everything in public and ffs improve your judgement skills.

11 years ago
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okay..i am sorry..

11 years ago
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Well if nothings changed since that last time I've been on steamgifts it should be soon... in s couple of years.

11 years ago
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A full day?

Give it another 12 hours, then instruct your lawyer to escalate things.

11 years ago
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Closed 11 years ago by Kamit.