i claim two gift links(one is from my friend ,another from myself),but do not receive redeem mail from HB

does anyone has the same situation?????

5 years ago

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Sometimes it takes pretty long, but email always received.

If you wonder if it has been claimed by you or not you can use resender:
https://www.humblebundle.com/resender

5 years ago
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Check spam folder and try resending bit later, I've had it happen couple times that the first mail never arrives.

5 years ago
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This comment was deleted 1 year ago.

5 years ago
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I've had a situation where HB never sent the redemption link after many hours. I had to ask the person who gifted it to me to contact HB to give me the link.

5 years ago
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Could be. I checked and suddenly all my unclaimed purchases (meaning: unused gift links bought from the Humble store) vanished without a trace, and I have a single game on the list which I never bought. It looks like as if my account info/purchase history suddenly got swapped with someone else's. o.O

5 years ago
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Yes. It is best to generate the link than send through Humble's email system. That way, you know for sure you can redeem the game and not have to contact support.

5 years ago
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i find that i can not receive ANY mail from HB
it is so terrible!!!!!!!!!!!!!

5 years ago
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i can not receive ANY mail from HB

Y? How is that so if you dont mind explaining

5 years ago
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Well for one you aren't supposed to send giftlinks to yourself.

5 years ago
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If you've already claimed it, you might be able to see it in the purchases tab as "Gift" or unlabeled or under keys.

View attached image.
5 years ago*
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in hb UI,you can not get key from gift link that friend sent
only by your mail box

but my problem is that my mail box seems to block any mails from hb
resend ,advertisement,purchase information ..............
i can not receive anyone suddenly

5 years ago
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