Does anyone have this problem? i won a game 1 week ago, when I 1st go to my giveaways - won page, I saw a view key button but I did not claim the gift as I was not using my personal computer that had steam install on it. Few day later when I want to redeem the gift I won, my won page does not have the view key button. I tried posting a comment on the giveaways to inform the creater about it but 1 week have pass and there is no reply from the creater. What am I suppose to do? Do I just mark as Not Received or what?

6 years ago

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It sounds like the giveaway creator went back and deleted the key (might have realized it was duped?). If you can see the received/ not received selections it hasnt been re-rolled. I would try to contact the creator on steam. If you were in a group and got kicked they may have re-rolled it.

6 years ago
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The giveaways does not required user to join any group. Guess I will have to mark the giveaways as Not Received.

If you see this person giveaways, all of his giveaways have a winner except for mine which I cant claim.
https://www.steamgifts.com/giveaway/mILfe/hand-of-fate

6 years ago
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1 week ago

Creator could hide the key when it was not used and asked support for re-roll.

6 years ago
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in case it happens again, you can redeem keys via browser https://store.steampowered.com/account/registerkey

6 years ago
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Sounds like you were re-rolled.
You can mark it Not Received.

6 years ago
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Guideline chack?
https://www.steamgifts.com/about/guidelines

--Winning

  • Won gifts should be activated to the Steam account used during registration, and they should not be regifted, traded, or sold.
    -Allow the giveaway creator one week to send the gift. Please be patient and do not contact them during this time. If the gift is not received >after one week, you may contact the giveaway creator on Steam to follow-up.
    -Winners should correctly mark their gift as received or not received within one week of the giveaway closing. This feedback should be kept up-to-date if the status of the gift changes.

Perhaps, have you exceeded a week?

6 years ago
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Today is the 8th day, the view key button disappear on the 3th day.

6 years ago
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