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Galastore problem

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rickniel

I payed for 2x crazy machines bundle + 2x helldorado bundle (rockin dead + shadow harvest)
I made my giveaways for shadow harvest but now i checked my keys on the site and didn't got them but i received my download for rockin dead.
So its kinda weird that they gave me a part of the bundle but not the other part.
What to do?

EDIT
Received message from support they ran out of keys and i'll get my key today or tomorrow :D

11 years ago*

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11 Comments
Frozen4322

Contact their support, if that doesn't work, let this be a lesson to make sure you have the games before you decide to do a giveaway.

11 years ago
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TheDopefish

I think he should post in the Desura forum first before contacting the appropriate support.

11 years ago
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le4slie

Yep. Contact them. You have a week to deliver the gift anyway.

11 years ago
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rickniel

I contacted support waiting for an answer. (before this post but wanted to know what this forum thought)
And about the lesson i thought i got them because i got the crazy machine keys and saw the rockin bundle so assumed without checking (my stupid fault) that i got the keys

11 years ago
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Ateszmadman

You emailed them right? I've got the same problem, but they didnt reply in 24 hours so i'm not sure if i sent it the right way.

11 years ago
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HouseOfBalloons

Are you sure you clicked "My serial numbers" or something like that on the right? Keys are not under "my downloads".

11 years ago
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rickniel

I clicked my serial numbers and i'm sure that i was on the right place beacause i saw the crazy machine keys

11 years ago
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Ateszmadman

Same. I cant find my keys anywhere, i contacted the support and 24 hours is past but no reply.

They changed shadow harvest to Grand Ages Rome.

the-rocking-bundle-the-rockin-dead-helldorado- grand-ages-rome

11 years ago
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rickniel

Got an message from support in about 10 min the will give the keys today or tomorrow :D

11 years ago
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Dunther

I had the same problem, contacted the support and they said the bundle has expired and I bought it as an error. They sent me the keys in the same mail (2 of them since I bought 2).

11 years ago
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Arpione

That happened to me once but I only had to wait for about 10 minutes for them to appear.
I wouldn't be surprised if they ran out of keys because there were a shitload of giveaways for CM and Shadow Harvest.

11 years ago
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Closed 11 years ago by rickniel.