Indiegala Broken or Just Me?

There's a maintenance notice on their home page.

I would wait until the maintenance notice is gone, and open a new ticket with support if your problems persist.

Its broken for ~1 week already

Indiegala Broken or Just Me?

Yes Indiegala is broken as well, you are not the only broken one ;)

For at least a week for me.

The site is very much broken right now, it's been in that state for about a week.

As a summary:

Site is broken for a week or so. I can't log in myself.

Some people can log in but are reporting that they are accessing other users' libraries instead of theirs. At least it seems they can't claim any keys and receive an error when trying to reveal them (not sure about already revealed keys)...

Other people being able to log in are reporting that their libraries are empty, half empty or a total mess.

ATM I couldn't care less if I have to wait more or less for the site to be fixed. I just hope all my library purchases and gifted bundles are there when they're back.

EDIT: Support is being done via their Discord server, although they're not giving any details or explaining what's happening.

They have the best support I have ever seen. Once I wanted to buy Pillars of Eternity on their website at a very good price, but the site did not allow me to do so. I contacted their support and they wrote to me to buy it somewhere else. And, miraculously, I found it even cheaper. Since then, I have used their advice constantly and have no more problems with Indigala.

I still can't log-in.

All of what I am reading makes me think the site has been compromised and I would not be surprised if it is shut down permanently at some point. That would be very sad indeed if they are using a blanket "maintenance" excuse to coverup a compromise. If you can access your keys I would use them all and not purchase anything else from them. I mean this is a classic example of why not to sit on old keys. Old saying "use it or lose it". Applies to pretty much everything in life.

For me Indiegala works fine for the last week and for my friends too.

Today someone besides Paula (rijkaard) joined the discussion on #customer-support . It feels a bit reassuring since what we were given until now was the same statement (copy-paste) every day.

rijkaard
Announcement was about website login issues. We are working Daily to solve all other errors. If you have a particular case to solve DM details and your email. Will be back within 24h
rijkaard
Will be back soon. We Need to restore features bit by bit

Today's update: Bundle gift links seem to work now!

Overall, the site seems to work better too.

Here's the latest update from their Discord for anyone who's interested

Status Update: IndieGala Platform Migration Progress

Hello @everyone,

We wanted to keep you updated regularly about the ongoing improvements on our platform following the major migration to a new architecture. Last year, we were forced to take action when we received notice that the system we had been using since 2011 was no longer receiving updates and posed a high risk of service suspension from our provider. This platform was built on an outdated version of Python, and the growing security risks made it clear that continuing with it was not an option.

As a result, we undertook a massive, year-long effort to transition from the older platform (which operated on a custom, non-relational database architecture) to a modern and more traditional SaaS solution, built on Django and Python 3. For those familiar with this kind of work, it was a titanic undertaking that involved migrating millions of users and bundles from a unique system to a more efficient and reliable relational database.

I’m proud to say we’ve successfully migrated over 90% of the data so far. However, as with any large-scale migration, there are still a few hiccups, mostly affecting older accounts with high volumes of sales. But rest assured: the data is here, safe, and secure. We are actively working to resolve any remaining issues as quickly as possible.

📌 Current Focus:
Our main priority right now is resolving the remaining issues in users' libraries, particularly for purchases made before 20 October 2024. We’ve already made significant progress in restoring missing data, and we want to reassure you that no purchase data has been lost—we’re simply working through the re-migration of some older profiles.

🛡️ Future Purchases Are Secure:
We also want to be absolutely clear: all purchases made after October 20 2024 are totally unaffected by these migration issues. Everything is running smoothly for new purchases, and keys are being delivered as expected. The only issues we might encounter now are the same minor ones any platform can face, such as email typos or occasional payment processing errors, but rest assured, our team resolves these in a reasonable timeframe.

🔧 Next Steps:
Every day, we’re improving the platform bit by bit. We’re working around the clock to ensure the best possible experience for you all. You’ll continue to see small improvements daily, and we encourage you to test the platform yourself and let us know if you find anything that needs attention.

Thank you for your patience and ongoing support. We’ll continue providing updates every two or three days to keep you informed of our progress!

🙏 Sincerely, <@1018788590882410507>

So it's still ongoing it seems, I know they're not a AAA storefront but really this transition should never have been allowed to occur as it's done this past few weeks. I haven't bought anything from there in a while and thankfully I used the keys straight away, I can only imagine the reputational damage that's been done, especially to less frequent customers; not letting people have access to the products they purchased is never a good look no matter how you spin it ☹️. Hopefully the giveaways will be fixed soon, I'm still to wary to check any of them.
Edit for spelling, doh 😣

Giveaways still broken for me, i'm recent there aswell and I keep getting "[e230]Server error, please try again in few minutes." everywhere. Also, can't play Feudalife, yesterday it was fine but today it asks me for login and doesn't load

Its been like that for nearly a month if not more .. they prob wont fix it for the time being ..the only thing u can do is keep checking once a week like i do and hope it get fixed

Bah humbug, both barter and indiegala are inaccessible now