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Winners refusing to mark games as received

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Turambar

I have two winners who refuse to mark the game as received... After having accepted it (one was a gift, the other a key, and he has already played 11h+). I already made a ticket for the first, who erased all the messages I posted on his Steam profile, but it was a week ago and still no reaction from the staff... So I made a second ticket, and still no reaction.
What could I do?

PS: The issue is that the first game is a DLC, so I can't even attest he activated it.

9 years ago

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23 Comments
Blazezius

Just wait 7days ! for the gift make the screenshot from history tab ( and post to the support ) !!

9 years ago
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Turambar

I already waited 7 days, but the support doesn't seem to care.

9 years ago
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Tzaar

Support are all volunteers, and they're swamped with reports. Be patient, it may take a while to get to it, but they will get it resolved.

9 years ago
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jatan11t
(Super Moderator)

What category did you put these tickets in? I don't see anything, which means it's probably in a moderator-only category.

9 years ago
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Turambar

I removed them, and asked for a reroll... it was far quicker :D

9 years ago
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RCSWE

Not sure that's a good idea. Since you've sent the codes and he's activated them a reroll (which is just choosing another winner) will put you in the position of sending used codes to a new winner, who will promptly give you "Not Received" notices for these games, since they won't be able to activate them.
I'm not even sure admins will do a reroll when the codes are already sent, I think that's strictly a before-code-is-sent action.

9 years ago
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Turambar

For the first, I was still able to cancel the gift (I don't know why), so I still have it.
The second answered me, and seemed honest, saying he already has the DLC (which is quite cheap, if necessary)...

9 years ago
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RCSWE

But you said he activated the game, and played 11+ hrs?

When you say cancel, do you mean that you got admins to cancel the GA, or did you just press the "Sent Code" link again so it says "Unsent" again?

9 years ago
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Turambar

He contacted me at last, saying he already had the game: the 11h+ played were played before.
I cancelled the gift by Steam, so it is in my inventory ;)

9 years ago
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RCSWE

Ah, that sounds a lot better. Then I think you're right, a reroll seems to be the best idea!

9 years ago
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Tzaar

Nope, they'll most definitely do a re-roll, even if the code has already been sent. Been there, done that, but I knew the code hadn't been seen because the account hadn't logged into the site since the day they entered the GA.

9 years ago
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RCSWE

OK, thanks for correcting me, that's good to know.

9 years ago
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Strikezam

have similar experience account say he hasn't log in for month, reroll and found out key used already.

9 years ago
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Turambar

Things can be complicated, sometimes ^^

9 years ago
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Tzaar

If he never logged in, he couldn't have seen the key on his account. My guess is that the key was already a duplicate before that. I've received several keys from bundle sites that were duplicates.

9 years ago
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Bloom3D

Contact support after a week ...

As for the DLC part , here is a quick way to prove someone owns a dlc .

Add him as friend ( hopefully he accepts it ) go to the DLC page , and it will show who of your friends own the dlc ...
I asume a screenshot of that will be enough to convince support that he actually got it ,

9 years ago
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Turambar

Thanks, I'll ask a friend to add him ^^

9 years ago
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Bloom3D

Hopefully that helps you .

9 years ago
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Synominimus

Wow, that's someone of whom you wish had never won that giveaway...

9 years ago
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Mully

remember to blacklist them :3

9 years ago
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Turambar

Sure :D

9 years ago
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TempeteJoachim
(Super Moderator)

What kind of tickets did you create ? Because all I see from you are the two reroll tickets that you created after this thread.

9 years ago
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Turambar

I deleted the others, reroll tickets seem to be more quickly to be resolved ;)

9 years ago
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