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How long does it takes for SG Support to reply?

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theSiNiSTAR

I sent a ticket almost 2 weeks ago and I'm still waiting for a reply...

11 years ago*

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20 Comments
SevenBlueSeven

A timely response from Steam support is mythical. I would not get your hopes up.

11 years ago
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ShayMing

He's talking about steamgifts support.
I'm pretty sure SG support will answer when they are online, so usually within a day (oh well, maybe I was lucky :D).

11 years ago
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SevenBlueSeven

touche :D

11 years ago
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Crizyz

I'm pretty sure SG support will answer when they are online, so usually within a day (oh well, maybe I was lucky :D).

Lol, no. Just no.

You were really lucky then. If you would create user reports and stuff more often, you will see it can sometimes take up to ages. Also, seems to be somewhat random. As a more recently created ticket about a similar issue might be handled before an older one gets handled.

11 years ago
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makromatee

two weeks is a bit long for SG-support to reply..best way is to bump your ticket once...longest time i waited for reply was one week.
Edit: Haha, i see there is a ticket, that wasnt answered 3 weeks for now.^^

11 years ago
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theSiNiSTAR

Hmm so I guess I just need to wait some more, thanks for the info :D

11 years ago
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Crizyz

3 weeks? That is not that long. A couple of weeks ago I had a few ones that reached over a month. :P

But I think it also depends what it is for, rerolls tend to be the fastest. Although I am currently at a week for a support ticket about a reroll.

11 years ago
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alpshrk

I have sent 4 tickets first three answered almost instantly but fourth still waiting after three days(So they might be a busy lately)

11 years ago
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oh01

I was waiting for one ticket for almost 2 months, just wait.

11 years ago
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wuut

What was the ticket about?Minor issues(like changing your name) will be handled later than urgent things(like a reroll).

11 years ago
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FapFap

1 min

11 years ago
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kilarbourbon

Like...1 hour?

11 years ago
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pogosan

I've got answer next 2-3 hours after support request.

11 years ago
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Mew2

From nearly instantly to months.

11 years ago
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indio68

it takes forever sometimes...sadly

11 years ago
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Suits

-1,34208 hours

11 years ago
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ShayMing

Sometimes. But most of the time it's exactly 4,294,967,295 microseconds (turns out that's actually a bit more than an hour).

11 years ago
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jbondguy007

My ticket was replied in a few hours... Only, the problem isn't resolved, so my ticket is there, waiting... For two months so far. No Steamtrades trading for me for a while I guess. :P

11 years ago
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EndDead

Times taken are not usually the same.

A support ticket of mine took about a month to be answered, the other one took a day, one took a few hours, one took a few days, and so on.

11 years ago
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Carnehil

They have a line of support tickets starting with most important (reroll requests) ending with least important ("user x said I'm stooped" and "unban me plzzzzaz"). Reply time depends on how far in the line is your ticket.

11 years ago
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Closed 11 years ago by theSiNiSTAR.