people check stats very good https://www.steamgifts.com/stats/community/support
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Yeah, it takes months, years, or eternity for some reports to get resolved. But, with the new support members, I'm pretty confident they'll get resolved a little bit faster. :)
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Your ticket might be too stupid to solve it :) i get all my problens solved in few days so support is working just fine.
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https://gyazo.com/4a76bb08a821b1dfeda8c0b37e812e29
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