The winner has 7 days to accept. Then you can re-roll.
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I can't wait any longer for the winner to accept, I'm trying to delete the giveaway and I have to wait for support to close it for me. I'm postponing the giveaway.
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just so you know,even if you could delete it right now, there's a good chance that your next winner wouldn't be online and you'd still have to wait. That's just how the site is. In my experience most people respond in less than 24 hours, sometimes you get the occasional person who is busy, but they have 7 days so deal with it.
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The submitter and winner(s) of the giveaway have 7 days to complete the gifting process. This includes the activation of the gift on the winner's account. It has not yet been a full 7 days since your giveaway ended.
Make sure you try contacting the winner through Steam and email!
If the winner still hasn't activated the gift and marked the giveaway as received after 7 days, you may submit a request for a new winner. You will need to provide proof that you attempted to contact or send the gift to the winner. Please note that we do not normally approve re-rolls if a key was sent at anytime.
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Ok, are you trying to give the game as soon as you can to get enough CV to get in a giveaway? If so, I'm sorry but like everyone else said they have 7 days to redeem the gift.
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I've been doing my first giveaway for Serious Sam HD First Encounter. which has been closed for 4-5 hours now and the winner has not responded to the gift, even though I've sent an e-mail to the winner.
I need to cancel the giveaway and find another winner.
Someone please help!
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