Hello, I'm (ab)using a Hisense U7 ULED 65" @4K 120Hz tv as my main monitor which is connected via a HDMI 2.1 certified cable to my GPU which is a RTX 3080 Gigabyte Aorus Master. After a few hours sound begins to distort and crackle. After unplugging and plugging in again to the same or another connector on the GPU the issue is resolved for another 4-12 hours. Searching the web tells me only that this is a known issue with Nvidia 30 series cards but there seems to be no fix.
If anyone of the esteemed SG membership has any experience with GPUs connected via HDMI 2.1 to a 4K 120Hz tv please share.

What I tried so far:
using another certified 2.1 cable
using another HDMI 2.1 connector on the GPU (which has two HDMI 2.1 and one HDMI 2.0 and three display ports)
changed the Windows sound settings (sampling rate) at the moment I use Dolby Atmos

Here's a little something for your time spent reading the thread: Atomicrops Lvl 2 = Elehe invert lower case to upper and vice versa

EDIT: Thanks for all the comments I'm overwhelmed. Your comments let me re-evaluate my advanced sound settings in Windows. Initially I had them set to a sampling rate of 48,000 kHz 24 bit (in the assumption higher is better). Your contributions made me re-think and I changed settings to Dolby Atmos which seems to give the GPU more wiggle room how to handle incoming sound signals. At least that's the way I try to explain it to myself.

So I let the pc run for well over 12 hours under different loads from gaming to watching YT and didn't encounter any sound issues. I still don't understand why the event viewer for the Nvidia HD audio driver says further installation is required. One of the unsolved riddles of the universe I presume. All in all I consider this a successful fix. Thanks to you all for your valuable input.

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1 year ago*

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How long is your cable? the longer ones are worse ,so you should always use short ones for your monitor for the best performence.
Is your mainboard/gpu maybe sitting loose?
Are you using Win11/10?
Are you using blue tooth headseat ?
Do you have internet connection probblems?
Is your screen freezing or is only the sound glitched?
Do you use RGB especially software for rgb?
Did you always had the issue or did it appear randomly after a longer period of time with the same setup?
Is the same thing happening if youre streaming towards your tv?

1 year ago
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Since it's a known issue.. I would just connect another audio cable. Crackling would make me nervous.
I'm sure your TV has optical, so if your comp does too, then 👍

That's my lazy non-solution ;-O

1 year ago
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Thanks for the quick answers. I'm well aware it's a first world problem and no biggie at that. Video signal isn't affected only sound which is beginning to distort and crackle randomly after a couple of hours of gaming/watching content ONLY. It's easily fixed by disconnecting and reconnecting the cable but it annoys me nevertheless. Cable length is 5 meters and as video signal gets through flawlessly sound should too.
As I built the rig a few weeks ago I'm sure motherboard and GPU are seated as they should.

In my opinion the video card is to blame as my tv is connected with my gaming laptop also which hasn't this issue as the laptop is limited to HDMI 2.0 = 4K@ 60Hz output.
As far as I found out the problem occurs in 4K 120Hz or 8K 60Hz output format only.

I'm using Win10x64 Pro as OS. I'd love to hear from other user's experiences with a 30/40 series Nvidia GPU or an 6xxx/7xxx AMD one connected to a tv over HDMI 2.1 especially in view of a future buying decision.

1 year ago
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if the problem is fixed by unplugging and plugging the cable again and the interval between the events it's the same every time then it sounds like a software problem, not a hardware one (if a capacitor is not at fault)

still, long interval triggering incidents are hard to diagnose

Edit: some say this will help https://forums.guru3d.com/threads/windows-line-based-vs-message-signaled-based-interrupts-msi-tool.378044/

1 year ago*
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Yes, I found this thread too and used the msi tool. First I thought it was a fix but I was too enthusiastic obviously. I'll lower the sampling rate in advanced sound settings and see where this takes me.

1 year ago
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You had me at 65 inch for a main monitor.

https://i.imgflip.com/260nag.jpg

I don't have a 30 series, but I'm guessing this is software, rather than hardware, unless your hardware ports or the cable is damaged. Assuming those are in good condition, I'd check drivers, or other things. From what I read apparently lowering the res might help. It's possible over many hours that the ports get hot too, causing said interference, but just plugging out and fixing it by instantly plugging it right back in indicates that's likely not the issue.

1 year ago
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It's not as bad as grandpa's situation as I'm three meters away from the tv. On the opposite I think it's a waste if I see people using a 24" 4K monitor :)

1 year ago
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Sound problems are the worst, I've replaced many speakers over the years just because of minor crackles so I can understand why you would like this fixed. I'm no expert but as previously mentioned shorter cables are a win with any electronics, also quality is important. Having said that to me this doesn't seem like a cable issue as you aren't getting it for a long period, I guess a cheaper cable though could still cause this. To me it would lean more towards a heat or software issue.
Does the cable end or port feel hot when you remove it from the card to change ports?
Also have you tried a different port on the tv itself?
Have you tried different Nvidia drivers? (older even)
What are the video card temperatures like when this issue is starting to occur?
Are you able to try a different video card (i.e. do you have a spare to try)?
Have you updated the tvs software?
I'm presuming not but is there any video degradation when this crackling starts?
Clutching at straws really but in the end it'll likely be one issue and not a combination of multiple so the best way to fix it is to start swapping out parts like you did with the cable.

1 year ago
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Based on your tried solutions so far, I would suggest trying another TV. If it works with no problem, it is the TV; if not, it is the GPU. If it works fine for 4 hrs, it could be a cooling issue too.

1 year ago
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Have you tried lowering the refresh rate?
You said the issue does not occur with your laptop, but you should also test 4k@60 on your PC. If it still occurs, then the issue is with the PC, but if not, then it's still possible that your TV can't handle that refresh rate for a longer period of time.
If you test this, make sure you use the same color format, HDR etc settings as your laptop.

1 year ago
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I found out for the first time that I was blacklisted. Feeling like a VGA cable ☹

1 year ago
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