Browse
Category
DiscussionsBugs / Suggestions

How long for support

Open
finanso

Hi,

So before new steamgifts.com i was suspended for giving more than 1 copy of super killer horner, I didn't know i can not do that so ofcourse i wrote ticket. Now ban has gone but i can not create any giveaways:/ I'm already w8ing over 1 week and there is lack of answer, how long did you w8 for support?

9 years ago

Comment has been collapsed.

20 Comments
seized55

Support can take a long time, it really just depends on the number of incoming tickets and if the support staff are free. I would say to just be patient, your ticket will eventually be dealt with.

9 years ago
Permalink

Comment has been collapsed.
jatan11t
(Super Moderator)

Considering the new site was just launched yesterday, I expect that tickets will be extremely slow for the time being.

9 years ago
Permalink

Comment has been collapsed.
finanso

Ehhh:/ I just want to giveaway few games, and i trully didn't know about rule that you can give only 1 copy of horner killer:/

Do you think guys that they could erase from my list giveaway which was deleted?

9 years ago
Permalink

Comment has been collapsed.
Zomby
(Ultra Moderator)

Support can grant you extra giveaway slots if you've used up all of yours, but you will have to wait until they get to it.

And a good thing to remember is if a game is being given away for free somewhere else, it's never a good idea to regift it here. Even less for multiple copies.

9 years ago
Permalink

Comment has been collapsed.
finanso

They wrote that 1 copy was ok but more was prohibited (idk that) but can i giveaway this game after some time? like now you have to buy it so giving it now will have sense right?

9 years ago
Permalink

Comment has been collapsed.
aElder

NO, you got what you want to giveaway free right? then why you think the rule would change??????

9 years ago
Permalink

Comment has been collapsed.
finanso

Ok, so only 1 copy of something what was weidly free and no more, i get that:) I thought that rule can change when for example after some long time game is only available in shops and not for free

9 years ago
Permalink

Comment has been collapsed.
DawioSkorpion

3-4 weeks ;)

9 years ago
Permalink

Comment has been collapsed.
finanso

;(((( ok just need to w8

9 years ago
Permalink

Comment has been collapsed.
Bigshrimp

Are support tickets being looked at? I have one support ticket that is 6 months old and the other is 5 months old. It almost makes me believe that my tickets were abandoned for some reason.

I do love the changes done to steamgifts and steamtrades. I hope the replies section gets added with some new features. Thanks for all your effort cg.

9 years ago
Permalink

Comment has been collapsed.
yanir

If your support tickets are about feedback removal, you'll have to wait, a lot.
I have a ticket open for 9 months.

9 years ago
Permalink

Comment has been collapsed.
Bigshrimp

One is for that, the other is not.

9 years ago
Permalink

Comment has been collapsed.
Raik

Jeez, they seriously need to expand their staff..

9 years ago
Permalink

Comment has been collapsed.
peloxi

Only 1 people working?

I'm waiting, waiting, and waiting. I want to giveaway 10-15 bought games but i can't :S I'll wait a bit more but I think no support here. near 2 months waiting a ticket answer.
I think I'll gift games on SC. Support works very well on SC :(

9 years ago*
Permalink

Comment has been collapsed.
Zomby
(Ultra Moderator)

Is there anything preventing you from giving them away here? Beside the fact that you can't do all the giveaways at once?

9 years ago
Permalink

Comment has been collapsed.
peloxi

What do you think? I have opened a ticket 2 months ago because I can't giveaway any game. It's "funny" I can win games here but I can't gift games here.
I had a problem SC and in less than one day admins fixed it. A lot of people working in SC, 1 maybe here xd

9 years ago*
Permalink

Comment has been collapsed.
Zomby
(Ultra Moderator)

Considering the fact that you have given away games here before, I'm puzzled about why you can't anymore. Unless you have a bunch of deleted giveaways. (I think those no longer appear on people's profiles)

9 years ago
Permalink

Comment has been collapsed.
peloxi

Yes, I had a deleted giveaway and no longer appear on profile (only 1 game). Only 1 error and because his random rules (I thought I could share the game).

From 2 months ago I want to gift a lot of games here (not free games) and I can't (giveaway limit). I prefer SG than SC because everybody have same points same opportunities, but I can't giveaway here and I started to giveaway games on SC :(

9 years ago*
Permalink

Comment has been collapsed.
JE9NA

Sometimes 1 day...
Sometimes 3 weeks or more

9 years ago
Permalink

Comment has been collapsed.
Tyler889

until you die

9 years ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.