Is the support sleeping or what?

That being said I think I got lucky XD I got feedback in one day once.

Also, we're members of the community too. If we're just browsing the forum, or browsing giveaways, and see something amiss, we take action on it. That doesn't mean we're actively working support tickets at that time.

I'd imagine that the latter fills the Inboxes more than the former. I bet every new user that incorrectly makes a giveaway thinking they'll get the game spawns a wave of support tickets, even though the giveaway ends well before anyone from Support would have a chance to reply. Plus, all of those incorrect giveaways also end up creating a lot of calling out, which then means Support has to start suspending people for breaking the rules (often while the people complain about users not reading the rules and creating the giveaways).

Plus the crap they put up with is insane sometimes. I remember a user quite a while ago who still damned them despite knowing they were volunteers flooded with tickets and such. Claimed that if they volunteered to do a service, that somehow forcibly bound them to treat it like a paid job and be on 24/7, thus "entitling" the userbase to prompt responses to hundreds/thousands(?) of tickets.