Amazon = best support in the whole freakin world

Agreed.

I agree wholeheartely. Every single amazon support I've contacted (UK, US, ES, FR) has been more than excellent.

As a kindle user, I agree

"Trexie:You're very welcome Bitch. :)"

lolwut?

Yeah, they are pretty cool... and fast.

I want Amazon to have my children.

ermahgerd

It would've been better if you'd replaced your name with something constant, instead of leaving us wondering why she's calling you bitch and noob

Amazon looks like a nice guy

I lost it at "lol"

Yeah I agre. I even had to make a phone call once to unlock my account (wrong password too much, which is a habit of mine) and aside from quite strange accent that was quite hard to understand for me (as a non native speaker) I was able to get it through without any problems and the lady there was very cooperative even though she sounded like someone after a nightshift or something (which she even might have been since I'm in europe :D )

When I ordered Rollercoaster Tycoon on the ds, the original copy never came. It was lost while shipping or something. The guy I talked to immediately sent out another copy with express shipping, no questions asked, only telling me that if the original copy came, to please send it back.

Thats pretty nice...

Ooooh... Very nice.

Awwwwwww, how cute

That's great support. The world needs more of this.

Glad to see they are getting better. I remember I had a couple nightmare stories about 10 years ago with them. They didn't seem to care back then and I got to the point where I was spending more money at other websites just so I didn't have to deal with Amazon. I've made my way back to Amazon but if they didn't change their support like they have in recent years, I'd still be boycotting them.

Thats how you get loyal customers.

That's pretty cool of them. I've had decently good interactions with them. The biggest problem I've had was when I couldn't access my Steam keys for 2 months because of a weird glitch in the system. They were nice enough to give me a $15 promo code on my account and sent me a list of my keys to hold me over until they fixed it.

Head over to the CAG forums, and check out the official Amazon thread maintained by Tony. Personalized rapports, deals and responses, something unheard of these days for an online retailer. I've never seen any company take care of its customers the way they do (especially the digital section)

My "Customer Service" experience with Amazon (paraphrased) ---

Me: I pre-ordered this three months ago for $100 and have to wait three weeks after it comes out before you will even ship it to me. Meanwhile, the guy who just bought it on sale, today, for $70 gets his shipped to him overnight. Why can't you send me my copy now instead of making me wait?

Amazon: We understand your frustration, but you can go @&$% yourself. We'll ship the game in three weeks, and you should get it within five. If you do not receive your item within five weeks, contact us and we'll look into it. In the meantime, here is a $5 credit toward your next purchase.

That was the last time I ever sought to make a purchase on Amazon. Every time someone so much as mentions their name, my blood pressure goes up. Doing a rough calculation, I'd say they've lost about $2500 worth of my business, so far.

How come I am the only who had had TWICE bad experience with Amazon and Amazon CS?

My Blueray shipping was cancelled and I got notice after TWO years. Literally.

And I asked for a refund after I got notice. They delayed it for days.

After that, I wanted to spend it on another, I ordered, guess what? Another WEEKS waiting without info - and yes when I contacted them they easily said 'sorry it was not our responsibility' basically.

Thanks Amazon for your great CS.

Being nice to the customer service can get you nice things.